Betpanda Casino - La cuenta del jugador ha sido cerrada después del intento de retiro.

Hello,

After attempting to withdraw from the aforementioned casino, my account was blocked and I have not received any information or response from the site's support, not even via email. The amount in the account is between 6000-7000 USDT.

здравейте,

след опит за теглене от въпросното казино акоунта ми бе блокиран и не получавам никаква информация/отговор от страна на съпорта на сайта нито по емайл. Сумата в акоунта е между 6000-7000 usdt.

Dear vaklinchudov,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betpanda Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Have you contacted support regarding the issue? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello,

I had and used my betpanda account between 3-4 months before it was blocked, which was on 11/17/2024. After trying to withdraw part of the amount in my account, I was kicked out of it, and when I try to log in from then on, I get the message - your account has been blocked, please contact support. I played mostly sports betting and some live games. I have not used bonuses. I have contacted support numerous times after being blocked with no success, they tell me to wait for an email from them that doesn't exist and I don't get it, no time frame and no information. I wrote them an email, but no reply. Thanks for your help and I look forward to your reply

Здравейте,

Имах и ползвах акоунта си в бетпанда между 3-4 месеца преди блокирането му, което бе на 17.11.2024. След опит за теглене на част от сумата в акоунта ми бях изхвърлен от него и при опит за логване от тогава получавам съобщението - your account has been blocked, please contact support. Играх основно спортни залози и малко игри на живо. Не съм ползвал бонуси. Свързах се със съпорт многократно след като бях блокиран без никакъв успех, казват ми да чакам емайл от тяхна страна, който не същестествува и не получавам, не се дават сроково и никаква информация. Аз им писах емайл, но без ответен отговор. Благодаря за помощта и очаквам вашия отговор

Dear vaklinchudov,

Thanks for your patience.

• Was your account verified?
• Have you made any previous withdrawals from the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here. If the casino didn't respond, please send me your attempts to contact them at least.

I apologize for the inconvenience. I'll wait for your reply.

My email was verified but they never asked for kyc as its a no kyc casino. I havent withdrawn before.

Thank you very much, vaklinchudov, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you vaklinchudov for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Betpanda Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

Apologies about the delayed reply.

We do not block withdrawals of any users who haven't done something to breach our Terms and Conditions in one way or another.

We have contacted our Support Team who has been in touch with the user regarding further steps.

Thank you for the update Betpanda Casino representative.

Dear vaklinchudov, please let me know if you're able to resolve this issue with the support or if you require any further assistance. Thank you in advance for your cooperation!

Hey there Peter,

They contacted me on Monday via email for KYC after replaying on here

Dear vaklinchudov, the casino has provided me with information about your case and it came to light that the issue is sports betting related, unfortunately, we don't have a branch dealing with sports betting yet. We wouldn't be able to advise you correctly as we don't have enough insight into sports betting, and we wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint.

We’re truly sorry we couldn’t be of more help in this case.

If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.

Best Regards,

Peter