Betriot Casino - El depósito del jugador se confisca después del cierre de la cuenta.

Let me start by saying that I closed my account at this casino about 3 days ago due to all these problems. Shortly before, I made several deposits, including one of 100 euros that was unsuccessful. However, those 100 euros were deducted from my bank. The account was closed, and I never got that money back.

Premetto che ho chiuso il conto su questo casino circa 3 giorni fa proprio in merito a tutti questi problemi. Poco prima ho effettuato diversi depositi tra cui uno di 100 euro non andato a buon fine. Però quei 100 sono stati detratti dalla banca. Il conto è stato chiuso e io quei soldi non li ho più riavuti.

Dear Brylliant88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betriot Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is there a record of your unprocessed deposit you might share as evidence?
• Have you contacted casino support and asked for assistance regarding your missing deposit?
• Could you please provide more information regarding the missing deposit? (payment method, date)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Unfortunately I have no proof because at the moment I thought of doing a screen. They said they are checking and would let me know via email. I only have the payment visible on my bank account, but that payment should be returned! I had received the email about the failed deposit but I deleted it thinking everything was ok. But while the account was active that deposit was actually pending. And their customer chat doesn't help me, they say they will check but they don't! I need help. I paid with a Unicredit debit card. I attach the screen of the payment that did not go through on their site, but it was deducted from my bank account!

Purtroppo io non ho prove perché sul momento ho pensato di fare screen. Hanno detto che stanno facendo controlli e mi avrebbero fatto sapere via mail. Io ho solo il pagamento visibile sul mio conto bancario, ma quel pagamento dovrebbe tornare indietro! Mi era arrivata la mail di mancato deposito ma l ho cancellata pensando fosse tutto ok. Ma mentre il conto era attivo quel deposito era effettivamente in sospeso. E la loro chat clienti non mi aiuta, dicono che controlleranno ma non lo fanno! Ho bisogno di aiuto. Ho pagato con carta bancomat di Unicredit. Allego lo screen del pagamento non andato a buon fine sul loro sito, ma sul conto bancario è stato scalato!

I'm adding news, but no resolution for now

aggiungo novità, ma nessuna risoluzione per ora

they keep saying that but I am sure that those 100 euros were deducted from my account and never arrived on Betriot! They want to rip me off! Those funds were SUSPENDED on the Betriot account. And now that damned account no longer exists and I don't know how to get any more proof!

continuano a dire così ma io sono certa che quei 100 euro mi sono stati detratti dal conto e mai arrivati su Betriot! Mi vogliono fregare! Quei fondi erano IN SOSPESO sul conto Betriot. E ora quel dannato conto non esiste più e non so come far ad averne altre prove!

I gave them everything! They say they will fix it soon, but so far nothing new. They keep saying I want my money back. But nothing yet.

io gli ho fornito tutto! Dicono che risolveranno presto, ma per ora nessuna novità. Continuano a dire che voglio restituirmi la cifra. Ma niente ancora.

No response from the casino. Disappeared into thin air.

Nessun tipo di risposta dal casinò. Spariti nel nulla.



they keep promising resolution but every time a different person answers me so I really don't know what to do.

continuano a promettere risoluzione ma ogni volta mi risponde una persona diversa quindi non so davvero cosa fare.

Thanks for your reply and provided evidence.

I understand you wish your funds to be returned to you as soon as possible.

Please note processing a refund might take some time. If your deposit in the casino appeared 'unsuccessful', the only thing I would recommend is contacting your payment provider- your bank in this case. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. 

If your money is not returned within 30 days since your initial deposit, please let us know and we'll try to assist you.

But the problem is the casino that is holding my funds! No one helps me, neither them nor you? After all the evidence provided?

Ma il problema è del casino che sta trattenendo i miei fondi! Non mi aiuta nessuno, nè loro nè voi? Dopo tutte le prove fornite?

I fully understand your frustration, Brylliant88. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 14 days to allow the refund to be processed. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your funds. Thank you in advance for your patience and understanding.

They don't give me any answer from the casino, we wait.... but I see it gray...

Dal casino non mi danno nessuna risposta, aspettiamo.... ma la vedo grigia...

I have no new news, my deposit deducted from the account has gone into oblivion

Non ho nessuna nuova notizia, il mio deposito detratto dal conto è andato nel dimenticatoio

Thanks for your patience.

Has your deposit been refunded since your last post?

No, I have not received any more response from the casino, they disappeared into thin air, every attempt to contact them was useless. Each time a different agent who could not find out anything. No email, nothing at all. A month has passed but I have never seen those 100 euros again

No, non ho ricevuto più nessuna risposta dal casino, sono spariti nel nulla, ogni tentativo di contatto è stato inutile. Ogni volta un agente diverso che non riusciva a sapere nulla. Nessuna mail, niente di niente. È passato un mese ma quei 100 euro non li ho mai più rivisti

Thank you very much, Brylliant88, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Let's hope so, thank you

Speriamo, grazie

Dear Brylliant88, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact Betriot Casino outside this complaint thread and let you know any new information once I receive it.

Thank you so much, it's been a long time, they will have forgotten about the situation by now, I hope you can do it. Thank you

Grazie mille, è passato tanto tempo, ormai si saranno dimenticati della situazione, spero tu ci riesca. Grazie

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Brylliant88, 

I have received a communication from Betriot Casino regarding your lost deposit. They have requested proof of this situation. Would you be able to provide a bank account statement as evidence that your funds were deducted but not refunded? Please send it to my email at katarina.d@casino.guru.

Thank you.

Hi I sent you the email

Ciao ti ho inviato la mail

Dear Brylliant88, 

I have not yet received any email from you. Could you kindly resend it? My email address is katarina.d@casino.guru

I just sent it to you again

Te l ho appena inviata di nuovo

I sent you the email from both my addresses but you still don't receive it

Ti ho inviato la mail da entrambi i miei indirizzi ma continui a non riceverla

Dear Brylliant88, 

I have received your email, thank you. I will ensure to keep you informed regarding any further developments.

Hello Brylliant88,

We sincerely regret any inconvenience this situation has caused and understand your concerns. Please know that we are doing our best to investigate the matter thoroughly. We have forwarded the bank statement to our financial department for a detailed review and will provide an update as soon as the verification process is complete.

We apologize that this experience has affected your trust in our brand, and we truly appreciate your patience and understanding.

Best regards,

BetRiot Casino

Thank you for these words, as long as after two months I can get my money back... 🤞

Grazie per queste parole, basta che dopo due mesi io possa riavere i miei soldi... 🤞

Dear Betriot Casino,

thank you for your message. We kindly request that you keep us informed as soon as you have any updates.

Dear Casino Guru Team, Brylliant88,

We have carefully reviewed the player's bank statement, and our financial department has confirmed that a total of 19 transactions were made on our site. We can also confirm that all 19 deposits were successfully credited to the player's gaming account.

After a thorough review, we did not find any missing transactions.

Best regards,

Bet Riot Casino

Oh god, these people didn't understand anything.... one of the 19 transactions was canceled... and it didn't come back to me.... oh well I give up. Terrible mess, stay away from it

Oh dio, questi non hanno capito niente.... una delle 19 transazioni era stata annullata... e non mi è tornata indietro.... vabbe ci rinuncio. Pessimo casino, da starci lontano

Dear Betriot Casino,

thank you for the update. Could you please share the screenshot of the deposits made by Brylliant88, please? Please send them to my email, katarina.d@casino.guru.

Dear Brylliant88, 

Please be assured that your case is under active investigation. Thank you for providing the bank statement. I have observed that the statement covers only the month of December. To assist in our investigation, could you please provide a statement covering the period up to the present day? This is because processing times for fund transfers can vary.

I assure you that I have not received any refund to date and I have already given enough personal data. It is the mess that must now be set in motion to give me back this phantom money!

Ti assicuro che non ho ricevuto nessun rimborso fino ad oggi e di dati personali ne ho già dati a sufficienza. È il casino che ora deve mettersi in moto per restituirmi sti soldi fantasma!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

We have just received confirmation from our financial department that the proof has already been sent to Katarina.

If you have any further questions or need any assistance, please don’t hesitate to reach out. We are always available via chat and email.

Best regards,

Bet Riot Casino

Dear Betriot Casino,

thanks for your email.

Dear Brylliant88, 

could you please provide us with a transaction number of the deposit in question?

If you mean in the Betriot account, it is closed so I can't access it

Se intendete nel conto Betriot, è chiuso quindi non posso accedervi

Dear Brylliant88,

no, this information is provided from your bank. A transaction number in banking is a unique identifier assigned to a specific financial transaction. This number helps to track and reference the transaction during processing, auditing, and record-keeping. Each time you make a deposit, withdrawal, transfer, or payment, the bank generates a transaction number, which usually appears on your bank statement or transaction receipt. I believe, with this number, we would be able to better track your deposit.

Dear Brylliant88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.