Betroom 24 Casino - El jugador no puede acceder a la cuenta después del retiro.

Can't access their website or get in touch with them after making a withdrawal. It just says they don't accept players from Sweden.

Går ej att komma in på deras hemsida eller få kontakt med dem efter man har gjort uttag. Står bara att dem inte accepterar spelare från Sverige.

Dear Blazer77,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Betroom 24 Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Please specify when your account was created? Have you ever used VPN to access your account?
• Did you pass the verification before you lost access to the account?  
• Was it your first withdrawal request or you had any previous successful withdrawals before?
• Was your access to the account restricted immediately after you submitted the withdrawal request, or was it processed before the restriction?

I have checked the terms and conditions, and at the moment, Sweden is not listed among restricted countries:

Restricted territories

It is players responsibility to adhere to national legislation in its country. If player opens an account in a prohibited country then we are not obligated to refund any funds you may have won or wagered in this instance. Specifically, residents of Afghanistan, Cuba, Czech Republic, Cambodia, Cyprus, Eritrea, Italy, Iran, Iraq, Kyrgyzstan, Kuwait, Libya, Netherlands, North Korea, Slovakia, Syria, Sudan the Dutch Caribbean Island of Curaçao, United States of America, the United Kingdom, are prohibited from using this website.

However, Sweden is not listed in the list of countries in the registration form:

I hope we will be able to investigate this issue and help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Created 070525.

no VPN.

only the verification of email.

I tried to withdraw 1000 euros first which didn't go through due to bonus rules so they took away the money so I only had 100 euros left and then I made a withdrawal on it.

Since then, it has been impossible to access the site, it just says that they do not accept players from Sweden.

Yours sincerely Johnny

Skapades 070525.

ingen vpn.

endast verifieringen av email.

försökte ta ut 1000 euro först som inte gick igenom pga bonusregler så dem tog bort pengar så jag endast hade 100 euro kvar och då gjorde jag ett uttag på dem.

sedan dess går det inte komma in på sidan står bara att dem inte accepterar spelare från Sverige.

mvh Johnny

Thank you very much for your reply, Blazer77. Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Hi there,

Due to GEO restriction player can no longer access his account. Meanwhile player was asked to provide us with other details where we can manually send him outstanding amount of 100 Eur.

Looking forward for players details and we will make sure, he received everything.

Betroom24 Team

Thank you for joining this complaint thread, Betroom 24 Casino.

Dear Blazer77, can you please confirm if the casino contacted you regarding the manual withdrawal of your remained funds? Please keep us updated about this situation.

Hello!

I was contacted and received payment after a few hours.

Thanks

Hej!

jag blev kontaktad och fick utbetalning efter nån timme.

Tack

Dear Blazer77,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru