BillyBets Casino - El jugador aún no ha recibido las ganancias.

I had a very negative experience with the BillyBets platform. After making some legitimate winnings, I requested a withdrawal, but my request has been stuck in a "processing" status for over 10 days.

I've already made successful withdrawals on this platform in the past, which makes this current 10-day hold even more incomprehensible and frustrating. Despite numerous requests via chat and constant reassurances from the operators that the process had been "expedited" and that there were no problems, the money never arrived in my crypto wallet.

To every request I make, I receive only standard, vague responses ("the finance department is working on it," "please be patient"), without ever receiving a transaction ID or concrete proof of payment. I feel cheated by a customer service team that promises solutions they never implement. I strongly advise against this platform for anyone looking for reliable payments. If your goal is to withdraw your winnings, this site doesn't offer the necessary guarantees.

Ho avuto un'esperienza molto negativa con la piattaforma BillyBets. Dopo aver effettuato delle vincite legittime, ho richiesto il prelievo delle somme, ma da oltre 10 giorni la mia pratica rimane bloccata in uno stato di "elaborazione".

​In passato avevo già effettuato prelievi su questa piattaforma che erano andati a buon fine, il che rende questo blocco attuale di 10 giorni ancora più incomprensibile e frustrante. Nonostante le numerose richieste in chat e le continue rassicurazioni degli operatori che mi hanno garantito che la pratica fosse stata "accelerata" e che non ci fossero problemi, il denaro non è mai arrivato sul mio wallet crypto.

​A ogni mio sollecito, ricevo solo risposte standard e vaghe ("il dipartimento finanziario sta lavorando", "abbi pazienza"), senza mai ricevere un Transaction ID o una prova concreta dell'invio. Mi sento preso in giro da un servizio assistenza che promette soluzioni mai attuate. Sconsiglio vivamente questa piattaforma a chiunque cerchi serietà nei pagamenti. Se il vostro obiettivo è prelevare quanto vinto, questo sito non offre le garanzie necessarie.

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Dear Cangia,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

So let's wait a few more days and see what to do....they've sent a lot of requests to expedite the process but nothing....

Allora attendiamo qualche altro giorno e vediamo il da farsi....hanno mandato un sacco di richieste di accelerare la pratica ma nulla....

As of today, April 30th, the situation remains unchanged. Even though the request dates back to April 22nd, the withdrawal is still stuck in the "Verification in progress" phase. It's clear there are no technical issues, but rather a specific intention to hold the funds. I've already made a withdrawal in the past. I even asked in chat if I could send the documents and was told it's not necessary!

Ad oggi, 30 aprile, la situazione è ancora invariata. Nonostante la richiesta risalga al 22 aprile, il prelievo risulta ancora bloccato in fase di 'Verifica in corso'. È evidente che non ci sono problemi tecnici ma una precisa volontà di trattenere i fondi, ho già effettuato un prelievo in passato. Ho anche chiesto in chat se potevo inviare i documenti e mi è stato detto che non è necessario!

I would like to inform the CasinoGuru team that I have received full payment for both pending withdrawals (€247 and €200).

The problem can therefore be considered resolved. I sincerely thank you for your support and the pressure you put on the platform, without which I probably would not have received my winnings. You can proceed with closing the complaint.

Desidero informare il team di CasinoGuru che ho ricevuto il pagamento completo di entrambi i prelievi in sospeso (247€ e 200€).

Il problema può quindi considerarsi risolto. Vi ringrazio profondamente per il supporto e per la pressione esercitata sulla piattaforma, senza la quale probabilmente non avrei ricevuto le mie vincite. Potete procedere alla chiusura del reclamo.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Cangia,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla