BillyBets Casino - El reintegro del jugador se ha retrasado.

Since 28/01/2026 I have made a withdrawal request and the request has not even been processed. I talk to the chat and they tell me the same thing every day that it will be done as soon as possible. I have been playing at this casino for a long time but when it is for withdrawal they do not put the money in because they expect you to cancel the withdrawal and play it.

Από τις 28/01/2026 εχω κάνει αίτημα για ανάληψη και δεν έχει γινει καν επεξεργασία του αιτήματος. Μιλάω στο τσατ και μου λένε τα ίδια κάθε μερα οτι θα γινει το συντομότερο δυνατόν. Παιζω αρκετό καιρό στο καζινο αυτο αλλα οταν ειναι για ανάληψη δεν βάζουν τα χρήματα γιατι περιμένουν να κάνεις ακυρώσει ανάληψης και τα παίξεις.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear siapapazaf,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear siapapazaf,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear siapapazaf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The payment never happened and I played them. I asked them to delete my details and they haven't done it. This particular casino is a scam I have left a lot of money and once I went to withdraw and the amount was gone..and it never happened

Δεν έγινε η πληρωμή ποτέ και τα έπαιξα. Ζήτησα να διαγράψουν τα στοιχεία μου και δεν το εχουν κάνει. Το συγκεκριμένο καζινο ειναι απάτη εχω αφησει αρκετά χρήματα και μια φορά πήγα να κανω ανάληψη και σιγά το ποσό ..και δεν έγινε ποτε

Dear siapapazaf,

Thank you for your reply.

To better understand what happened, could you please provide a screenshot of your withdrawal history from your BillyBets account? The screenshot should clearly show:

• The €200 withdrawal request
• Its current status (pending, cancelled, processed, etc.)
• The date of the request

If possible, please also include a screenshot of your transaction/balance history showing that the withdrawal amount was returned to your balance and later played.

This information is necessary for us to properly assess the situation.

Thank you in advance for your cooperation.

Karla

Dear siapapazaf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru

We’ve reopened this complaint at the request of Sia1510. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

I will never play at these 2 casinos again, magius and billybet.

Because it's a big scam, I was never paid €500 each and I'm requesting that my information be deleted.

SCAMMERS don't play because they will only take your money, they will never pay you.

Δεν θα παιξω ξανα σε αυτά τα 2 καζινο magius και billybet

Γιατί ειναι μεγάλη απάτη δεν πληρώθηκα ποτε απο 500€ στο καθένα και ζητώ την διαγραφή των στοιχείων μου .

ΑΠΑΤΕΩΝΕΣ μη παίζετε γιατι μονο χρήματα θα σας παίρνουν δεν θα σας πληρώσουν ποτε

Dear Sia1510,

Thank you for your message.

To better understand your situation and see if we can assist you further, could you please provide screenshots of any withdrawals that are still pending, if there are any?

If you no longer have pending withdrawals, please send screenshots of any past withdrawals that were not paid, if available.

Also, kindly let me know if you currently have any remaining balance on your account that you are trying to withdraw.

This information will help us assess your case more accurately.

Thank you in advance for your cooperation.

Karla

Dear Sia1510,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru