BitStarz Casino - La cuenta del jugador fue bloqueada.

Good day

BitStarz inexplicably banned me from them. When I asked why in the live chat, I was only answered with "management discretion". Surely I have a right to know the real reason.

I would be very grateful for your help!

With kind regards

Guten Tag

BitStarz hat mich aus unerklärlichen Gründen bei ihnen gesperrt. Als ich im Live-Chat nach dem Grund fragte, wurde mir lediglich mit "managements discretion" geantwortet. Da habe ich doch wohl sicher ein Recht darauf den richtigen Grund zu erfahren.

Für Ihre Hilfe wäre ich Ihnen sehr dankbar!

Freundliche Grüsse

Hello brate123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitStarz Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did the casino close your account? Could you please advise if your account is already verified and is yes, since when exactly? How long have you been registered in the casino? Did you have any remaining balance when the casino closed your account?

Looking forward to your answer.

Regards,

Nick

Hi

The casino banned me on 09/16/2022. The reason I was given was "management discretion".

I didn't have any credit. BitStarz only verifies a player when they want to withdraw, so I'm not verified yet. Unfortunately, I don't know exactly how long I've been registered.

I would love to know the reason why the casino banned me though.

Hallo

Das Casino hat mich am 16.09.2022 gesperrt. Als Grund wurde mir "managements discretion" angegeben.

Guthaben hatte ich keins drauf. BitStarz verifiziert einen Spieler nur wenn er eine Auszahlung tätigen möchte, deshalb bin ich noch nicht verifiziert. Wie lange ich registriert bin, weiss ich leider nicht genau.

Ich würde aber liebend gerne den Grund wissen, warum mich das Casino gesperrt hat.

Dear brate123,

Unless you had no balance on your account, the casino can block your account anytime without any reason given. If your balance was zero, I would recommend just to move on to the next casino and they are not obligate to explain the account closure at all.

Is there anything else we can assist you with?

Dear brate123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

You can close the case.

Sie können den Fall schliessen.

Thank you brate123 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick