Bizzo Casino - El retiro del jugador se ha retrasado.

Hello good evening my name is Jennifer or****on the 17th I made the withdrawal of my prize and they still haven't deposited it I contacted customer service and they told me it would take 5 more days and they didn't do it!!

Hola buenas noches mi nombre es Jennifer or****el día 17 hice el retiro de mi premio y aún no lo depositan me contacto a servicio al cliente y me dicen que en 5 días más y no lo hacen !!

Hello mideye1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Almost every day I speak to customer service and my account is verified, last time I made a withdrawal and it arrived on the same day, every time I speak to customer service they tell me the same thing.

Casi todos los días hablo con servicio al cliente y mi cuenta está verificada , la vez pasada hice un retiro y me llegó en el mismo día las veces que hablo con el servicio al cliente me dicen lo mismo

Thank you mideye1 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you so much!

Muchas gracias!

Dear mideye1,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Bizzo Casino representative to join this conversation.

Dear Bizzo Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Good morning Mirka, almost every day I play at the Bizzo casino, and when

I did the

My first withdrawal came to me the same day! And the day I won the $250,000 thousand pesos I made the withdrawal which said that it had been made correctly, as the days went by I always spoke to the live chat which told me that I had to wait and so every day the same thing and the withdrawal appeared that they had made it and it never came to me today I spoke to the chat again

Buenos días mirka, casi todos los días juego en el casino Bizzo, y cundo

hice el

primer retiró me llego El mismo día! Y el día que me gane los $250000 mil pesos hice el retiro el cual decía qje se había efectuado correctamente, al pasar los días habla siempre al chat en vivo el cual me decía que debía esperar y así todos los días lo mismo y el retiró aparecía que lo habían realizado y jamás me llego hoy volví hablar el chat

Hello!

We would like to inform you that the problem was related to the player's bank. As a result, the payment was successfully made through another payment system.

If you have any additional questions, our support team will be happy to help you!

And to what payment system

did they do? I have never received the email from the

• deposit ?

Y a qué sistema de pago

hicieron ? Que nunca me ha llegado el correo electrónico del

• deposito ?

Dear mideye1,

Could you please confirm, if you have received the withdrawal by now?

No

No

Hello, good afternoon, I just had the

Withdrawal deposit! Thank you very much

hola buenas tardes , me acaban de hacer el

deposito de retirada! Muchas gracias

Dear mideye1,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Mirka

Casino.Guru