Bizzo Casino - La verificación de la cuenta del jugador se ha retrasado.

Good morning.

Please support the casino.

I have sent the required documents for verification several times, including bank statements.

I have nothing to send anymore! Everything has been verified and everything is fine. But you still mention payment on a specific date and time (time is nonsense), although I have made several payments!!! And I have documented everything!!

Could you please approve my profile?

I'm really sad about this endless unnecessary procrastination.

Thank you for your time.

Dobrý den.

Prosím podporu kasina.

Poslala jsem požadované dokumenty k ověření už několikrát, včetně bankovních výpisů.

Už nemám co posílat! Všechno bylo ověřeno a vše je v pořádku. Ale stále zmiňujete platbu v konkrétním datumu a času ( čas je přeci nesmysl), Ačkoliv jsem provedla několik plateb!!! A vše doložila!!

Mohli byste prosím schválit můj profil?

Jsem z toho nekonečného zbytečného odkládání opravdu smutná.

Děkuji za váš čas

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

Additionally, do I understand correctly that you wish to raise a complaint against Bizzo Casino? Could you please send me a link to the casino in question?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply. 

Best regards, 

Attila G.

https://bizzoo-casino.com/cz

I sent my ID card, bank transfer statements, and a photo of my credit card.

Poslala jsem svůj občanský průkaz, výpisy z bankovních převodů, foto kreditní karty.

Dear player,

Thank you for your reply. Could you please advise whether there are currently any documents in your account pending verification?

Additionally, could you please share your communication with the casino regarding this issue? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Thank you very much in advance for your response.

I sent payments from multiple verified

I recently received an email saying my payment was approved, then it was denied again.

Platby jsem zasilala z více ověřených

Nedávno mi poslali e-mail, že výplata mi byla schválena, poté zase zamítnutí.

Dear player,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Thank you

Děkuju

Hello Vercusa,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Bizzo Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Hi Vercusa,

Thank you for your message.

We have checked our system and could not find any account registered with the email address provided. Please check the email and share the correct one used during registration so we can review the case further.

Thank you for your cooperation.

Dear Vercusa,

I kindly ask for your cooperation by providing the email address you used to register at the Bizzo Casino, as requested by their team.

Dear Vercusa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Lucia
Casino.Guru