Blaze Spins Casino - El retiro del jugador se retrasa debido a una verificación sin finalizar.

Hello, I received a no-deposit bonus from this casino. I fulfilled the wagering requirements correctly and won €100. Over a week ago, I started my verification process and uploaded all the required documents. Since then, I haven't heard anything from the casino, and when I inquire, I only receive pre-written, standard replies.

I'm aware that verification can sometimes take longer... but after reading all the other reviews, I'm not very hopeful that I'll be able to successfully withdraw my funds. Nevertheless, I would appreciate it if someone could look into the verification process and tell me what the problem is and whether any other documents are needed, as I haven't been able to get any answers to these questions.

Thanks

Hallo, ich habe bei diesem Casino einen Bonus ohne Einzahlung erhalten. Diesen habe ich auch korrekt umgesetzt und damit 100 € gewonnen. Vor über einer Woche habe ich dann meine Verifizierung gestartet. Alle benötigten Unterlagen habe ich auch hochgeladen. Seitdem habe ich nichts mehr von dem Casino gehört und auf Nachfrage erhalte ich nur vorgefertigte Standard-Antworten.

Das die Verifizierung mal länger dauern kann ist mir bekannt…aber nach den ganzen Erfahrungsberichten mache ich mir keine großen Hoffnung, dass ich dann auch die Auszahlung erfolgreich durchführen kann. Trotzdem würde ich mich freuen, wenn sich jemand der Verifizierung mal annehmen könnte und mir sagen kann, woran es liegt und ob noch andere Dokumente benötigt werden, da ich auf diese Frage auch keine Antworten bekomme.

Danke

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Hello,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re experiencing.

Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect you and prevent any misuse of your account.

To better understand your situation and move the process forward, could you please provide the following details:

1. Which documents have you already submitted to the casino, and when exactly did you send the most recent one?
2. Were you able to submit all required documents promptly and in the correct format?
3. Has the casino requested any additional documents recently, and if so, which ones?
4. Are there any documents in your account that are currently pending verification?

I truly hope we will be able to help you resolve this matter as quickly as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

All required documents were uploaded 8 days ago:

-ID

-Selfie with ID

-Invoice document

All requests are still unprocessed and there has been no message from the casino itself.

Vor 8 Tagen alle erforderlichen folgende Dokumente hochgeladen:

-ID

-Selfie mit ID

-Rechnungsdokument

Alle sind noch unbearbeitet und es kamen keine Nachrichten vom Casino selber .

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bananajoe,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika