BlueChip Casino - El retiro del jugador ha sido confiscado.

My withdrawal confiscate in the the my problem solved please

Dear shaileshbhabhor34,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BlueChip Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you can access your player's account?
• Have you contacted the casino and asked for an explanation? What response have you received?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

2000 my deposit last but. Aviator 1.5 limit iam not this information the but my 10.2 rules. Confiscate my withdrawal the. Help sir

Please casino guru resolve my confiscate withdrawal

Players winning. But blue chip my withdrawal confiscate please helps resolvey problem

Thanks for your replies.

Could you please share with me your communication with the casino regarding the confiscation of your winnings? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to your reply.

My withdrawal confiscate bluechip casino need the my problem resolved sir. My first withdrawal in the blue chip casino confiscated my help sentar contact the rules all players bluechip note withdrawal casino reply sir the solve issue

S

Thank you very much, shaileshbhabhor34, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello branislav.b@casino.guru my withdrawal confiscate in game my first withdraw in this my winning amount and hope you resolved my complain

My confiscate withdrawal approved sir bad rule in application bluechip casino. Sir please help in case players play for win and withdrawal. Money not happened this.

Hello, shaileshbhabhor34,

I am sorry to hear about your trouble and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.

One note from me - if anyone asks you for any sensitive details regarding your gaming account at BlueChip Casino or any sensitive or personal details via email, please do not provide anything to anyone (unless we ask you for something directly here, in the thread), even if a person claims to be a casino.guru representative.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear BlueChip Casino Team,

Could you please explain the player's situation in more detail? Why have the user's winnings been confiscated, and why has his deposit been confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

Reason 10.2 miss behaviour to my confiscate withdrawal and not help center sir

Sir please take my withdrawal amount this rule not suggesting for players all

Dear all,

Thank you for waiting!

Dear shaileshbhabhor34,

Unfortunately, you have violated our deposit wagering rules in accordance with Terms 10.2 and 1.10.

10.2 Other types of cheating and bonus abuse. While playing with an active bonus, it is forbidden to engage in activities that give the player a clearly unfair advantage. Such activities include, but are not limited to, these:

Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements.

While wagering deposit in Instant Games, the customer should cash out (whether manually or using the Auto-Cashout feature) at multiplier x1.5 or higher. Otherwise, it shall be considered fraudulent behavior. In such a case, The Company reserves the right to void (confiscate) any or all the player's amounts.

Leaving large bets on the table, for example, in blackjack, and returning to the game after bonus wagering has been completed.

Playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play,

Using strategies that take advantage of any software bug or failure.

The Company reserves the right to void bonuses and any winnings from such bonuses in case of bonus abuse.

1.10. We reserve the right, but without obligation, to void any bet that was placed with incorrect odds (out of sync with the general market and/or erroneous), or to re-adjust such bets at its own discretion, in accordance with correct odds. The odds will be considered incorrect (out of sync with the general market and/or erroneous), if they correspond to at least one of the following criteria:

a) the odds simultaneously create an arbitrage situation with other odds offered by the Company or other bookmakers worldwide;

b) the odds were given incorrect due to the technical reasons and clearly do not correspond to the probability of the outcome of the event/market at the time the bet was placed;

c) the odds were offered on an outcome when the result was already known.

d) the odds have frozen or have not been updated in the system;

e) the odds do not reflect the current time and/or score in the event.

Please note that you agreed to these terms upon registration, and the rules listed on our website apply to all players.

Thank you for your understanding!

Best regards,

BlueChip Customer Care Manager

My withdrawal come my account not your my money deposit and win

My account block but money received account 2 days

Players only ply for win end you not withdrawal confiscate

My life 1 st time withdraw confiscated

Tou responsible. Don't withdrawal confiscate

Please fast my withdrawal

In two days

1month Wait casino you please better response

I am agree but my withdrawal come in my account

Thank you for your response, BlueChip Team.

Please review my previous post again, especially the part addressed to the casino, and provide us with all the relevant information and supporting evidence regarding the user's situation. My email was mentioned there.

Thank you. Looking forward to hearing from you.

Please thish you helped please my withdrawal problem solved fast sir

My withdrawal amount. Please account process fast

Nor money credited in my account please fast response

Dear all,

Thank you for your patience!

Dear Shaileshbhabbor34520,

We are very sorry that this situation has occurred, but we are obliged to act in accordance with our rules.

Dear Casino Guru team ,

Thank you for the opportunity to provide the relevant evidence — we truly appreciate it! It will be submitted as soon as possible.

Best regards,

BlueChip Customer Care Manager

Not resolved my issue sir please help casino guru

Dear all,

Thank you for waiting!

Dear Shaileshbhabbor34520, at the moment we are collecting documents for Casino Guru team. We kindly ask you to understand our situation and grant us some more time.

Best regards,

BlueChip Customer Care Manager

Dear all,

Thank you for waiting!

We have provided all the necessary information to the Сasino Guru team.

Best regards,

BlueChip Customer Care Manager

Greetings all,

Dear BlueChip Casino Representative,

Thank you for your email with the explanation and the details.

Can you please look at my last email and provide me with the requested information?

Thank you.

Dear all,

Thank you for waiting!

We are already gathering the necessary data before responding to you. Thank you for your patience — we will provide a response as soon as possible.

Best regards,

BlueChip Customer Care Manager

Thank you for the update.

I am patiently waiting for the requested.

Thank you. Looking forward to hearing from you.

Dear all,

Thank you for waiting!

Dear Banislav,

We have sent additional data to your email

Best regards,

BlueChip Customer Care Manager

Thank you for your email, BlueChip Team.

I replied to your email a while ago, waiting for the additional details.

Thank you. Looking forward to hearing from you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Shaileshbhabbor34520,

Thank you for waiting !

Dear Casino Guru team,

Thank you for giving us the opportunity to provide the requested evidence — we truly appreciate your cooperation. We’re currently preparing all the necessary documents and supporting materials, and will be sending to you shortly.

Best regards,

BlueChip Customer Care Manager

Waiting for your email and the requested supporting materials, BlueChip Team.

2 weeks have already passed without anything relevant, so I am now setting the timer until the end of this week. It would be highly appreciated if you could provide the necessary documents and supporting materials until the current timer expires. Otherwise, we will be forced to think about the complaint closure; however, not in favour of the casino.

Thank you. Looking forward to hearing from you.

Due to the unavailability of the solver, the complaint has been forwarded to Peter C (peter.c@casino.guru), who will further assist you in solving the case.

Dear BlueChip Casino Team,

Please forward your next email with all the required information and supporting evidence to Peter's email address above.

Thank you.

Hello there,

I hope we'll be able to resolve this issue together.

You can forward any information to my email. (peter.c@casino.guru)

Thank you!

Dear Branislav

Thank you for waiting and for your patience !

Dear all,

We sincerely apologize for the delay — we were doing our best to find the most suitable solution, which is why the process took so long.

We have decided to refund the player’s money to this account, and he can withdraw the funds.

However, unfortunately, we must also inform you that once the funds are withdrawn, the player’s account will be permanently blocked.

Once again, we apologize for the delay!

Best regards,

BlueChip Customer Care Manager

Thank you for the positive update BlueChip Casino representative.

Dear shaileshbhabhor34, We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear shaileshbhabhor34,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Peter
Casino.Guru