BOOMERANG BET Casino - El reintegro del jugador se ha retrasado.

The 96-hour waiting period for a payout has now expired.

Account is verified.

Customer service seems overwhelmed.

Emails are not answered.

Now it's just 48 hours to go, although the finance department doesn't work on weekends.

I consider a wait of almost 10 days for a simple withdrawal to be unacceptable, assuming the casino even pays out at all.

Nun sind die ohnehin 96h Wartezeit für eine Auszahlung verstrichen.

Konto ist verifiziert.

Kundendienst wirkt überfordert.

Auf Emails wird nicht reagiert.

Nun heißt es noch 48h, wobei die Finanzabteilung am Wochenende nicht arbeitet.

Ich empfinde dann bald 10 Tage für eine einfache Auszahlung als Zumutung, wenn das Casino überhaupt auszahlt.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear Boris1007,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Karla, dear Boris1007,

Thank you for bringing this matter to our attention.

After reviewing the account activity, we can confirm that the withdrawal request in question was cancelled by the player.

Specifically:

The withdrawal was requested on May 2, 2026, at 11:42 PM

The same request was cancelled on May 8, 2026, at 11:25 PM

As a result, the processing of this withdrawal was not completed.

Additionally, we would like to clarify that withdrawal processing times of up to 96 hours refer to business hours only, meaning that weekends and non-working hours are not included in this timeframe. Therefore, the actual processing period may extend over several calendar days.

If the player has submitted a new withdrawal request, we kindly ask to allow the standard processing time for it to be completed.

Should you need any further clarification, we remain at your disposal.

Kind regards,

Boomerang-Bet Casino Team

Dear Boris1007,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The casino continued to delay the payout, even beyond the 96 hours (weekday business hours).

This was justified by the claim that my old address was not updated - I demonstrably requested an update from the casino almost 4 weeks ago, without any response.

The live chat is very poor; my support requests regarding KYC were only processed (even on the weekend, i.e., today, after I filed a complaint here).

The real kicker is that I asked them to close my account, and they still can't manage that.

Very unprofessional, I can only advise everyone against registering there.

Das Casino verzögerte die Auszahlung weiterhin, auch über die 96h hinaus (Werktags Geschäftsstunden)

Dies wurde damit begründet, dass meine alte Adresse nicht aktualisiert sei - ich bat das Casino bereits vor fast 4 Wochen nachweislich um eine Aktualisierung meiner Adresse ohne Reaktion

Der Livechat ist sehr schlecht, meine Supportanfragen was eine KYC angeht wurde erst bearbeitet (auch am Wochenende, also heute, nachdem ich Beschwerde hier eingereicht habe)

Der Hammer ist immernoch, das ich darum bat mein Konto zuschließen, und selbst das bekommen sie nicht hin.

sehr unseriös, ich kann nur jedem abraten sich dort anzumelden

Dear Boris1007,

Thank you for your update and additional clarification regarding the situation.

Could you please confirm the current status of your withdrawals? Specifically:

• Did you cancel all withdrawal requests yourself?
• Do you currently have any active/pending withdrawal request in your account?
• Do you still wish to withdraw any remaining balance at this moment?

If possible, please also share screenshots showing the current status of your balance and withdrawals in your casino account.

Thank you very much in advance for your cooperation.

Karla

Dear Boris1007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru