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Hello, I opened an account on Boomerang-bet. I made a deposit with my son with his card because mine was not working. I made bets and won the sum of 2600.

I requested the withdrawal.. I had no problems with the identity authentication, and I am waiting for the card check. Could I have problems with the withdrawal having deposited with my son's card?

Salve, ho aperto conto su Boomerang-bet.Ho effettuato deposito insieme a mio figlio con la sua carta di mio perché la mia non andava. Ho effettuato scommesse vincendo la somma di 2600.

Ho richiesto il prelievo.. Non ho avuto problemi con l autenticazione identità, e sono in attesa del controllo carta. Potrei avere problemi col prelievo avendo depositato con la carta di mio figlio?

Dear Giuseppe19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the T&Cs, and this is what I found:

the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty.

Furthermore, please check our Fair Gambling Codex for Players:

Payments For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations.

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is the player’s responsibility to use only the allowed payment methods. If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

Hello, not even by sending identity documents and a statement of the card holder? Or a written declaration from the card holder?

Thank you

Salve, nemmeno inviando documenti d identità ed estratto conto del titolare della carta? O una dichiarazione scritta Dell intestatario della carta?

Grazie

Thank you for your reply, Giuseppe19. I apologize, but you seriously breached one of the main rules of online gambling. Unfortunately, we aren't able to provide further assistance.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.