Boomerang.Bet Casino - El retiro del jugador se retrasa y se cancela.

I signed up

No bonus

Didn't know site has a 3x wager on cash deposits... so lame

Anyways I won 1150 completed the wager of 3x my deposit

Then completed kyc verification

Try to withdraw and its canceled

Resubmit docs and complete kyc again

So I do it

Try and withdraw again

Canceled by the casino

Fill in your profile information for withdrawal to be processed

I got to do it and it will not let me add characters in the name and address placeholder

So now I contact support and they say they have to add my details manually

What an absolute unethical joke

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Boomerang.Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Since when are you attempting to withdraw your winnings from the casino?
• Has casino support helped you to add the missing personal information to your player's profile?
• Could you please list which documents the casino requested during the verification of your account?
• Could you please share with me your communication with the casino regarding the issues? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Stop giving scam casinos good reviews Guru!!

You are becoming a paid off joke of a review site

Thanks for your reply.

I understand the experience you had was unpleasant and frustrating.

For us to proceed further with the complaint and to confront the casino about paying your winnings, we'll need to gather sufficient information and evidence. Please read my questions, and please let me know whether the support of the casino was able to resolve the issue you were having with your account profile and verification.

• Since when are you attempting to withdraw your winnings from the casino?
• Has casino support helped you to add the missing personal information to your player's profile?
• Could you please list which documents the casino requested during the verification of your account?
• Could you please share with me your communication with the casino regarding the issues? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to your reply.

Dear Mogolor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru