BOOMERANG BET Casino - La cuenta del jugador ha sido cerrada y los retiros se han retrasado.

I've been trying to withdraw money from my account for almost a month and a half. They haven't contacted me, they haven't responded to any emails, and the chat tells me to wait for a reply. I even filed a complaint on another forum, and they didn't respond there either. They closed my account, and I haven't received any information about withdrawing my funds, not even an explanation. The only thing they've told me via chat is to wait for an email requesting KYC verification, but I've been waiting for a month and a half now.

Llevo intentando retirar el dinero de mi cuenta durante casi 1 mes y medio. No se comunican conmigo, no responden ningún correo, desde el chat me dicen que espere contestación, creé una queja en otro foro y tampoco contestaron. Cerraron mi cuenta y no recibo contestación acerca del retiro de mis fondos, ni una explicación. Lo único que me han dicho por chat es que espere un correo en el que me pedirán kyc pero llevo ya mes y medio esperando

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Dear paqui124312,

Thank you very much for submitting your complaint. I’m sorry to hear that you did not receive your withdrawals and your account closed. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• You were expecting an email for instructions on KYC verification. Did you check your spam folder for the email?
• Could you please advise how long you were a player at the casino and when exactly your account was closed?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean