Boomerang Casino - El jugador no puede solicitar un retiro.

I want to pay out 1500 euros and the casino's system goes on strike.

All I hear from customer service is try another time!

Möchte 1500euro auszahlen und das System von dem Casino streikt.

Vom Kundenservice bekomme ich nur zu hören versuchen sie es zu einem anderen Zeitpunkt!

Dear Salvatore,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Are you receiving any error messages when you try to request a withdrawal? Could you please post a screenshot here?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No, this is the first time that I have something paid out at boomerang casino.

Nein das ist das erste mal das ich was auszahlen lasse bei boomerang casino.

I am asking you for help…

ich bitte euch um Hilfe…

Thank you for your reply, Salvatore. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Is there anything specific I should see in this picture? I thought that there are some technical issues when you try to request a withdrawal, but from this screenshot, I clearly see that you already have a pending withdrawal.

I cleared it up with customer service.

thanks and bye

Habe es mit dem Kundenservice geklärt.

danke und tschüss

Do I understand correctly that the issue has been resolved? Do I have your permission to close this complaint?

yes close

Ja schliessen

Awesome news, Salvatore. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.