Brazino777 Casino - El depósito del jugador se ha retrasado.

Hello Casino Guru friends, on March 13, 2026, I deposited 230 USDT into my brazino777 account, which never arrived. I've attached proof of this, and since that day I haven't seen any solution. I check almost every day to ask, and it's always the same. At first, they told me to wait 15 business days in these cases, and more than 15 business days have passed; it's now April 9th, and all they keep telling me is to wait 24 hours for the payment provider's response. But that's the same repetitive answer from their live chat. So, for this reason, I hope you can help me with my deposit. Thank you very much.

hola amigos de casino guru el dia 13 de marzo de 2026 he depositado 230 USDT a mi cuenta brazino777 el cual nunca llego a mi cuenta adjunto pruebas del mismo y desde ese día no veo solución alguna casi todos los dias entro preguntando y siempre es lo mismo al inicio me dijeron que en estos casos espere 15 dias habiles y la fecha ya paso mas de 15 dias habiles ya estamos 09 de abril y lo unico que me siguen diciendo es que espere 24 horas a esperar que dice el proveedor de pagos pero esa es la misma respuesta repetitiva de su chat en vivo entonces por esta razon espero que puedan ayudarme con mi deposito muchas gracias.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear EUGENIASAB11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To clarify your issue:

• Have you received any communication from the casino regarding your deposit?
• Have you attempted to contact any other support channels besides live chat (e.g., email or phone)?
• Was there any specific error message you received during the deposit process?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Best regards

Petra

Answering each question.

The only answers I get are that the team is reviewing the case and to wait 24 hours, but nothing specific.

via live chat (they respond but without a solution) and also via email (they don't respond)

None, the deposit was completed successfully, I already sent you the receipts.

I have attached everything necessary; my contact email is: support@brazino777.com

Respondiendo cada pregunta.

las únicas respuestas que me dan son que el equipo esta revisando el caso y que espere 24 horas pero nada en especifico.

por chat en vivo (me responden pero sin solución) y también por correo (no responden)

ninguno el deposito fue completado exitosamente ya le envié los comprobantes del mismo.

adjunto todo lo necesario, correo de contacto es: support@brazino777.com

Dear EUGENIASAB11

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear EUGENIASAB11,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Brazino777 Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Brazino777 Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification regarding the missing deposit that is not reflected in the player’s balance and whether it was successfully received and credited to the account.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.