Brazino777 Casino - El retiro del jugador se retrasa y faltan fondos.

Good morning today at 1:07 I was playing plinko bonanza and I had a balance of 2900, I left to want to withdraw and a balance of 2043 appeared. They first took a heavy 800 from me and when I got back into the game to see if I could recover the balance or see what was happening and when I entered the game I no longer saw the 2043, I saw 659 pesos. It is unfair that they stole 2300 pesos from me. I want my balance. I did not save the first screenshots because I never thought they were going to steal from me or take my balance and the 2nd is the screenshot that I am claiming. I just want my money back to my account. I deposit with them every day to play and it is not fair that when I want to withdraw my money that I bet, they do this to me. This has never happened to me. I keep receipts for each deposit, and if you like, I'll post them in the comments so you can see that it's true and that what they're doing isn't fair. I hope they give me my money, since I always deposit when asked for promotions and rewards.

buen dia hoy a la 1:07 estava jugando a plinko bonanza y le llevava un saldo de 2900 me salí para querer retirar y me apareció un saldo de 2043 me quitaron primero pesadito de 800 y cuando me metí a la juego aver si podia recuperar el saldo o aver que estava pasando y cuando entre a el juego ya no me aparecieron ni los 2043 me aparecieron 659 pesos es injusto que me hayan robado 2300 pesos yo quiero mi saldo las primeras capturas no las guarde por que jamas pense que me fueean a robar o a quitar el saldo y la 2da si que es la captura que yo le estoy reclamando solo quiero que me remvolsen mi dinero a mi cuenta. les deposito todos los dias para jugar y no es justo que cuando quiera retirar el dinero mio que yo aposte me hagan esto. jamas me havia pasado esto. yo guardo los comprobantes de cada deposito y si gusta los pongo en los comentarios para que vean que ea verdad y que no se vale lo que hacen. y espero que me depoditen mi dinero ya que yo siempre deposito cuando se me pide en las promociones y regñas.

Dear victoriaromero1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Brazino777 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you contacted support and asked for assistance with your missing balance?
• Have you played with bonus money or have you played with real money deposit only?
• Can you access your game history found in your player's profile? Are any irregular changes in your balance recorded there that might explain the situation?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear victoriaromero1989,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of victoriaromero1989. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Message from the player: (translated)

To communicate to me what is reached But they have not spoken to me nor have they sent me a message or anything, they leave me on seen, in fact many times they do not even respond to me

Dear victoriaromero1989,

• Could you please share your attempts to resolve the issue with the casino?
• Is the balance that was confiscated from your account recorded in your game history?
• Could you please explain whether you can request a withdrawal? Is your casino account verified?

*number of attempts I think were 6 occasions

*Only the balance that I can withdraw remains in my account. The other balance is taken from me, but I have the screenshots.

*numero de intentos creo que fueron 6 ocaciones

*Solo el saldo que puedo retirar quedo en mi cuenta el otro saldo me lo quito pero tengo las capturas

*And if I can request withdrawals since my account is verified

*y si los retiros si puedo solicitarlos ya que mi cuenta si esta verificada

Look, I am a player who deposits every day, I really like Brazinio 777 in Brda. I have never had a problem with you guys. I put money in Brda, even though they lent me my money, I kept depositing to play, well I only claimed what was mine, well I am fighting for what is mine. Yes, I want my money in my account, it seems fair to me that being a player, I play every day. I make a lot of deposits to Brazinio 777, I hope you transfer my money to me so I can start playing because in Brda I am left without money, I am waiting for you to transfer my money to my account so I can start playing

Mire yo soy una jugadora k depositó todos los días megusta mncho brazinio 777 en brda.nunka abia tenido ploblema kn ustedes ipuse en brda aunke medebian mi dinero yo seguia depositando para jugar ipues solo reclamó lo mio ipues estoi peleando lo mio Isi kiero mi dinero en mi cuenta noseme ace justo k siendo una jugadora todos los dias juego les Ago mnchod deposito a brazinio 777 espero uated me transfiere mi dinero para en pesar a jugar porke en brda mekede sin dinero estoi esperando k ustedes me transfieren mi dinero ami cuenta para en pesar a jugar

Thanks for the explanation. I apologize for any misunderstanding.

Please send me evidence that you contacted the casino in order to try and resolve the situation yourself previously.

Send your interaction with casino support in the form of emails, chat transcripts, or screenshots to me for review

If the casino accused you of breaking any rules or if the casino justified its actions following particular rules, be sure to include that communication.

You may share screenshots directly in the complaint thread or send the information to my email at tomas@casino.guru

Looking forward to your reply.

Good afternoon, allow me to look for it and send it to you.

Buenas tardes permitame y la busco y se lashago llegar



I just want my money that I was not paid by right, so I hope in God you are there, do not ask me for arrest anymore. I want you to be responsible like I have your rules. Respect them, that's how I want you to be responsible, keep your word and do not think that Brazinio 777 is wrong, keep your word, because this has me very upset because every time the report happens, measures are taken to arrest them, they will give me my refund, but I just hope they do not keep their word

Solo kiero mi dinero k por lo derecho nome pagaron ipues esperó en dios estabes ya no me pidan mas captura.kiero k ustedes.sean responsables así komo yo yebo sus reglas.iseles respeta así yo kiero k esta bes agansen responsables agan baler su palabra i nodegen k brazinio 777 kede mal tengan palabra ipues esto me tiene muy sacado de onda porke cadabes k paso el reporte medidas captura ise medicen k me ban dar.mi rembolso pero solo espero ino cumplen kn sus palabras



Good evening, I'm still waiting for your response about my money.

Buenas noches sigo esperando sus respuesta de mi dinero

NOW THAT THEY LET THEM PAY AND EVERYTHING IS FINE, DON'T GIVE THEM ANY MORE, BE RESPONSIBLE, I've been struggling for more than two months for you to pay me and up until now you only ask me to send a screenshot, send a username, send an email, you know one thing, it automatically appears where I sent the screenshot, stop this nonsense, grab the bull by the horns, be responsible, look, I already sent you what you asked for, now I demand my money back now

AORA K MAS YA DEJEN PAGEN Y TDODO BIEN NOLEDEN MAS BUELTAS SEAN RESPONSABLE tengo mas de dos meses.batayando para k ustedes. Me pagen i asta orita solo me piden k mande captura.k mande usuario k mande el correo saben una cosa automaticamente aparece donde le mande la captura ya dejencen de bobadas agarren el toro por los cuernos se an responsables mire ya te mande lo k me pedistes aora exijo mi dinero ya

Thanks for your replies.

• Have you played with bonus money or have you played with real money deposit only?
• Has the balance changed without you placing any bets on Plinko, or have the changes occurred after a game round concluded?
• Can you access your game history found in your player's profile? Are any irregular changes in your balance recorded there that might explain the situation?
• Have you given sufficient information to the casino support to launch an investigation? Was it confirmed to you that the casino launched an investigation or not?

Dear victoriaromero1989,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru