Bruce Bet Casino - Las ganancias del jugador fueron confiscadas.

I got 35 free spins from Bruce bet, in these free spins I won 300 and 89 euros disappeared straight away, meaning I lost the bonus, then I won over 4000 euros with the rest of it and now the casino has taken everything from me except for 50 euros, please help

Ich hatte bei Bruce bet 35 freispiele bekommen in diesen freispiele hatte ich 300 und gewonnen davon verschwanden direkt 89 Euro heißt somit war ich raus aus dem Bonus dann habe ich mit dem Rest davon über 4000 Euro gewonnen und jetzt hat das Casino mir alles bis auf 50 Euro weck genommen bitte um hilfe

Dear jollejollepferd,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Kindly provide us with the link or email associated with the bonus offer.

Have you passed the KYC verification?

Could you please request your game history in Excel format from the casino?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I will send everything I have to your email, I have nothing else, I can no longer access the game history and I can write to them, I always get an answer myself. Reference to 7.9

Ich werde alles was ich habe an ihre Email schicken mehr hab ich nicht Spielverlauf kann ich so nicht mehr aufrufen und anschreiben mit denen bekomme ich immer selber Antwort Hinweis auf 7.9

Dear jollejollepferd, to effectively address your complaint, we need to verify the timeline of your gameplay, particularly whether your winnings were accrued while the bonus was active. For this, it’s essential to obtain your game history in Excel format from Bruce Bet Casino.

Could you please reach out to Bruce Bet Casino and request your game history in Excel format?

Dear jollejollepferd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.