Buran Casino - El jugador tiene un problema con el retiro.

For three weeks now I try to obtain the repayment of my credit. Without success. The best part was still, the recommendation of the hotline I should use another browser, for. G. Google Chrome. That is absolutely questionable. There seem to be foreign forces at work trying to assert their own interests. A reaction as always to my requests for release of my balance was not yet. Very disappointing, I have no confidence in this casino at all. Presumably, my money is lost and is in the swap of any criminals

Seit drei Wochen versuche ich nunmehr die Rückzahlung meines Guthabens zu erwirken. Ohne Erfolg. Das beste daran war noch, die Empfehlung der Hotline ich sollte einen anderen Browser benutzen, z. G. Google Chrome. Das ist doch absolut bedenklich. Da scheinen doch fremde Kräfte am Werk zu sein, die ihre eigenen Interessen durchsetzen wollen. Eine Reaktion wie auch immer auf meine Anfragen nach Freigabe meines Guthabens erfolgte bisher nicht. Sehr enttäuschend, ich habe überhaupt kein Vertrauen mehr in dieses Casino. Vermutlich ist mein Geld verloren und befindet sich in den Tauschen von irgendwelchen Verbrechern

Hello Günter

We are very sorry to hear that you have problems with this casino. Did you try to make a withdrawal with a different browser as the support representative advised you? Sometimes deleting cookies helps, but trying a different browser is not a bad idea if this is a technical problem. Could you please provide us with more details about your withdrawal?

Dear Günter,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.