CampoBet Casino - El jugador enfrenta retiros restringidos debido a verificación pendiente.

I registered 2 months ago, I withdrew funds 5 days ago, I sent my documents and they didn't verify them 🙁

I played with 50,000 CLP and won 3,179,000 at roulette. My last deposit was through MuchBeteer.

Now I try to withdraw and I get a restricted withdrawal and my documents are still pending review.

Please help me...

me registre hace 2 meses atras, retire saldo hace 5 dias atras, envie mis documentso y no los verifican 🙁

juge con 50.000 clp y logre la cantidad de 3.179.000 en la ruleta, mi ultimo ingreso fue por muchbeteer

ahora intento retirar y me sale retirada restringida y mis documentos sigen pendientes de ser revisados.

favor si me ayudan...

Dear alfonsoat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent them? Was it also 5 days ago?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Yes, I sent everything, and they appear as pending verification... but it always stays like this and they don't let me withdraw funds until it is verified.

si envie todo, y aparecen en espera de verificacion.. pero siempre queda asi y no me dejan retirar saldo hasta que se verifique

Yesterday my account was verified 100%.

This casino still doesn't pay my withdrawals. It's been more than 40 hours since my account was 100% verified and with the withdrawals already made, and the funds still haven't arrived.

I've been trying to get paid for over a week now and I'm not getting any results 🙁

el dia de ayer se verifico mi cuenta al 100% ya.

aun asi no paga mis retiros este casino, llevo mas de 40 horas desde que se verifico mi cuenta 100% y con los retiros ya hechos y aun no llegan los fondos

intento que me pagen hace mas de 1 semana y no obtengo resultados 🙁

This casino definitely doesn't pay, days go by and my withdrawals are always pending.

I have 5,000,000 CLP in balance and it may take me a while longer to withdraw and receive payment.

Now I wanted to withdraw all my money and I see withdrawal limits.

I hope they send me my money soon 🙁

More than 10 days of waiting, between withdrawals - verification - withdrawal again...

definitivamente este casino no paga, pasan y pasan los dias y mis retiros estan siempre pendientes.

llevo 5.000.000 clp en saldo y quizas cuanto tiempo mas me dure en retirar y que pagen.

ahora queria retirar todo mi dinero y me aparecen limites de retiro.

espero que me envien mi dinero pronto 🙁

mas de 10 dias de espera, entre retiros - verificacion - nuevamente retiro...

4 days ago they verified all my documents, I made the withdrawal and they won't pay, this damn casino from campobet.com are scammers and thieves.

Every day in the chat they say they will pay during the day and they don't, more than 4 days and nothing, no withdrawal arrives and the history always shows pending.

It gets annoying, because when you deposit money they immediately deduct it from your bank, and they don't pay when you withdraw.

Don't trust this casino, they are rats, thieves who don't pay.

With 50,000 CLP I earned 5,000,000 CLP and there is no way they will pay me.

hace 4 dias me verificaron todos los documentos, hice el retiro y no pagan, casino maldito este de campobet.com son unos estafadores ladrones.

todos los dias en el chat dicen que pagaran durante el dia y no lo hacen, mas de 4 dias y nada, no llega ningun retiro y en el historial siempre aparece pendiente.

llega a dar rabia, por que uno cuando deposita el dinero te lo descuentan de inmediato en tu banco, y ellos no pagan cuando uno retira.

no confien en este casino, son ratas, ladrones no pagan

con 50000 clp gane 5.000.000 clp y no hay caso que me pagen

Thank you for your reply, alfonsoat. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear alfonsoat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru