CampoBet Casino - El retiro del jugador se retrasa.

they told me its takes longer to received withdrawals becaouse at same time many people make it. Thats a joke,any sites will do pay out 2-5 working days! i went again for the live chat and they said they dont know about it but they will writte to the team who is charge for that or even if i would like to make a complain geave the email adress!

Hello Faszkivan1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CampoBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Faszkivan1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Faszkivan1. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

many thx

Dear Faszkivan1,

I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Faszkivan1, I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear CampoBet Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please, specify the current status of the player's withdrawal request and when Faszkivan1 can expect it to be processed from your side.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

great,i hope they will respond with correct answer

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Faszkivan1, it's been 2 weeks, and we haven't received any response from the casino yet, however, I will try to contact them via different channels. The timer will be extended for an additional 7 days.

Thank you for your patience.

so is it normal like they are not responding?

Dear All,

We'll check this and get back to you as soon as possible.

Kind regards,

Campobet team

Dear All,

Please be informed, that the customer's withdrawal request was processed from our side on 02/03/25 and currently there are no other pending withdrawal request on her account.

Kind regards,

Campobet team

Thank you for your response, CampoBet Casino.

Dear Faszkivan1, can you please update us if you have received the payment after your last message? If the withdrawal wasn't received, can you please provide a bank statement as supporting evidence?

Dear Faszkivan1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru

Hello everyone! We’ve reopened this complaint at the request of the player. We would like to allow this case one more chance to be resolved and help both parties involved reach a satisfactory conclusion.

Dear player, could you please share the requested bank statement to prove that you haven't received your withdrawal from the casino? Please make sure the statement includes dates from 02/03/25 until today. You can send it to my email address at natalia.b@casino.guru. Thank you.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

natalia i did send it to you an email with mine bank statements,how you received ?

i made it from jekeyb34@gmail.com 4days ago

Thank you for the emails! I have reviewed the attachments and can see clear indications that the bank statement for March has been edited and is not an authentic bank-issued statement. You have deliberately removed a payment from the statement of 23.123 HUF between 03/03 and 04/03. This is exactly the payment you claim you haven't received from the casino.

Submitting falsified or manipulated documents is a serious matter. It undermines the credibility of your case, prevents us from conducting a fair investigation, and may damage your reputation with the casino and other platforms. Our role is to mediate disputes based on truthful, verifiable evidence. When fabricated documents are submitted, we cannot proceed further.

For these reasons, we are closing this complaint as unjustified.