Cashed Casino - No se ha encontrado la cuenta del jugador.

I registered but didn't receive a Gmail confirmation. I played and lost about €1300. I didn't want to self-exclude, then received an offer of €95 if I didn't self-exclude. After my losses, I decided to self-exclude and two days later, I wanted to follow up to see if there was a bonus. They responded that they couldn't find my account. I also made an online transfer. Then I mentioned that since they couldn't find me, I wanted my money back, and the support representative said I could reclaim it from my bank.

Habe mich registriert aber kein gmail Bestätigung erhalten habe gespielt und ca 1300 Euro verloren wollte nicht selber sperren lassen dann kann ein Angebot von 95 euro wenn ich mich nicht sperren lassen nach meine Verluste habe ich mich sperren lassen und nach 2 tage wollte ich machfragen ob es ein Bonus gibt die Antwort sie könnten nich micht finden und ich habe auch olien überwiesen dann meinte ich da sie mich nicht finden konnten möchte ich mein geld zurück und die damme meinte ich kann zu meiner Hausbank es zurück vordern

Dear Nikolic,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Do you have any evidence that you registered an account in Cashed Casino? Please understand, that if we want to investigate your complaint, we need to collect as much evidence from you as possible. I tried opening an account in this casino and received an email immediately after finishing registration. If you use Gmail, this message can be found in your Promotional emails section. Please forward me all the emails, chat transcripts, and other evidence that would prove you opened an account in this casino at veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have sent him an old transfer from the casino site that I transferred ps

Habe ihne olien Überweisung gesendet von der Casino Seite die ich überwiesen habe ps

If you have any questions, please

Bei fragen bin ich

Thank you for your emails. Could you please send me the communication between you and the casino regarding your self-exclusion and the problem finding your account?

They can't find me and I don't have an account with them but I sent them the online transfer but I have proof that I paid

Sie konnen mich nicht finden und ich habe kein konto bei ihnen aber ich habe ihen die Online Überweisung geschickt aber ich habe beweise das ich einbezahlt habe

Thank you for providing the screenshot. However, the deposit payslip you shared does not confirm that the deposit was sent to Cashed Casino. Additionally, it would be impossible to deposit into this casino without having an account with them. Since there is no evidence that you were registered with this casino, we are unable to assist you further. I recommend checking your emails from the date of the deposits to identify any other casinos you might have played at during that time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.