Casimba Casino - La cuenta del jugador ha sido cerrada y las ganancias confiscadas.

The casino blocked my account and confiscated over 12,000,000 CLP that I won in a jackpot (approximately $12,000 USD). It has been over a month, and the casino has not contacted me to provide a solution. Very poor conduct by Casimba Casino.

El casino bloqueó mi cuenta y confiscó mas de 12.000.000 clp ganados en un jackpot (12.000 usd aproximadamente). Ha pasado mas de un mes y el casino no se pone en contacto conmigo para brindarme una solución. Muy mal proceder por parte del casino Casimba.

Hello Skullozer,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casimba Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

- The account is fully verified

- I had used a bonus and real money, but the winnings were released when I exceeded the requirement to release the bonus.

- Yesterday I spoke to support, but they always give the same answer "Wait for a response from the accounts team" It's been over a month, and no response regarding this.

- La cuenta está verificada completamente

- Habia utilizado un bono y dinero real, pero se liberaron las ganancias cuando sobrepasé el requerimiento para liberar el bono.

- Ayer conversé con soporte, pero siempre dan la misma respuesta "Que espere respuesta del equipo de cuentas" llevo mas de un mes, y ninguna respuesta al respecto.

Hello Skullozer,

Please forward any communication between you and the casino related to this case to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Dear Skullozer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.