Casinia Casino - El jugador aún no ha recibido las ganancias.

Hello, 

I requested a withdrawal on the 12nd of December today is 23rd of December so it was 7 business days ago the maximum is 5 business days so do something with it please.

Withdrawal ID: 141385017

Have a good day!

Dear jozsua,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello,

still don't got the withdrawal money and i got this answer to my email:

Thank you for contacting our Customer Support Team.

We are sorry for writing in English but at the moment our Hungarian-speaking agents are busy, we hope you don't mind.

Thank you for waiting. 

I have checked your withdrawal and there seems to be a delay in processing on your payment provider side. 

I would like to assure you that this is nothing to worry about and that your withdrawal is safe. We kindly ask you for some patience while your withdrawal is being processed, and we apologize for any inconvenience caused. 

Once the payment is complete, you will be able to see it in your balance history.

If you have any additional questions, please, do not hesitate to contact us via email support@casinia.com.

or via Live Chat. 

Dear jozsua,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Nick!

I still waiting for my withdrawal, I talked with the support and they said the same thing again (same in my last reply here) delay etc etc... so no new information just the same copy+paste answers.

Hello!

Still nothing sadly, i didn't get any new information. I requested my withdraw almost 3 weeks ago... and I still didn't get my money.

Thank you jozsua for all the information provided so far. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear jozsua,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Casinia Casino representative to join this conversation.

Dear Casinia Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

hello sadly I lost my money after 3 weeks of waiting I didn’t see any outcome in this situation so yeah I lost it…

Dear jozsua,

Thank you for your reply.

Unfortunately, as you have played your balance down to zero, I’m afraid there’s nothing we can do and I’m forced to reject your complaint. 

I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Kind regards,

Mirka

Casino.Guru