Casinia Casino - El jugador cree que el casino lo está estafando.

good morning I want to reopen the case against Casinia. I'm reading a lot of negative reviews, we basically all feel scammed by this casino. I have always played green chili, a slot with an rtp of 95.6%. How is it possible to have paid €1060.00 in just under a week and seen "winnings" of €100 at most once in a while? No, it's not possible. I strongly believe that here it is not a matter of luck or bad luck but of a real scam. I no longer have an open account in this casino but I ask the staff on duty to get all the screens of my games and "winnings" that go from 01/13/25 to 01/19/25 as I feel scammed. I also underline that the games have bugs

buongiorno voglio riaprire il caso verso Casinia.sto leggendo un sacco di recensioni negative,praticamente ci sentiamo tutti truffati da questo casinò.io ho sempre giocato a green chili,una slot con un rtp pari al 95,6 %.com’è possibile aver versato 1060,00€ in poco meno di una settimana e aver visto "vincite" di 100€ al massimo una volta ogni tanto?no non è possibile.credo fortemente che qui non sia un fatto di fortuna o sfortuna ma di truffa vera e propria.io non ho più il conto aperto in questo casinò ma chiedo allo staff di giro di farsi dare tutti gli screen delle mie giocate e "vincite" che vanno dal 13/01/25 al 19/01/25 in quanto mi sento truffata.sottolineo anche che i giochi hanno bug

Dear Ughetto85,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else I could do for you regarding your complaint.

Best regards,

Kristina

is it possible to have an address of competent bodies to which to report the

situation? Thanks

è possibile avere un indirizzo di organi competenti a cui segnalare la

situazione? Grazie

Thank you for your reply, Ughetto85. You can always try contacting the licensing authority or game provider of the specific game. However, from our standpoint, there is not much we can do without bulletproof evidence. Therefore, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.