Casinia Casino - El jugador recibe una comunicación no deseada del casino.

The casino keeps sending me SMS and emails after I have requested several times that I no longer want to receive anything.

El casino sigue enviandome SMS y correos electronicos habiendo solicitado determinadas veces que no quiero seguir recibiendo absolutamente nada

Dear marcrj7,

Thank you very much for submitting your complaint. I’m sorry to hear about the player’s problem regarding the unwanted communications from the casino.

To better understand your situation, could you please clarify the following:

• When did you first request to stop receiving communications?
• Have you kept any records or screenshots of your requests?
• What specific types of messages (SMS, emails) are you receiving?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I've sent emails requesting it. There's no way to unsubscribe.

I've been sending these emails for a long time.

Nobody answers the requests

He enviado correos solicitandolo. No hay forma de cancelar la suscripciones.

Hace mucho tiempo que he enviado estos correos

Nadie responde las solicitudes

Thank you very much for your reply, marcrj7. Do you currently have an active account at this casino? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Unfortunately, I have not received any emails containing the communication between you and the casino. Can you please forward me all the messages in which you attempted to discuss this issue with the casino?

Dear marcrj7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I've responded to the email provided and here. I don't know what else you want me to answer. I've added the screenshots of the communications.

yesterday another one...

Os he respondido al correo faciltado y aqui. No se que masquereis que os responda. Os he añadido las capturas de pantallas de las comunicaciones

ayer mismo otra...

Thank you very much, marcrj7, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear marcrj7,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Casinia Casino representative to join this conversation.

Dear Casinia Casino,

Could you please clarify, why the player still receives marketing communication?

Thank you in advance,

Mirka

Dear marcrj7,

Thank you for reaching out to us.

We are very sorry for this inconvenience.

I have escalated your request to the relevant department, it will be checked, and we will make sure that you will stop receiving any kind of notifications.

We assure you that the issue will be solved in a timely manner.

Kind regards,

Casinia Casino Team

Dear Casinia Casino,

Could you please confirm, if the user's notifications have been disabled by now?

Thank you.

Dear all,

Thank you for reaching out!

Please be informed that we are investigating the matter and will provide a reply as soon as possible.

Best regards,

Casinia team

They keep sending me text messages. It's a shame. The last one was a week ago.

Siguen enviandome SMS. Es una verguenza. El ultimo fue hace una semana

Dear marcrj7,

We are terribly sorry for the delay.

The relevant department is working on it.

I reassure you that we will sort the matter as soon as possible.

Best Regards,

Casinia Team

Dear Casinia Casino,

Please notify us, when the notify restriction will come into effect.

Thank you.

Dear All,

The notifications should stop completely within 48 hours.

If you have more questions, please let me know.

Best regards,

Casinia Casino Team

Dear marcrj7,

Since the notification block should be in effect by now, we'll go ahead and mark the complaint as 'resolved' in our system.

If you still receive any unwanted marketing communication from this casino, feel free to request a reopen of this case.

If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru

We’ve reopened this complaint at the request of marcrj7.

Dear Casinia Casino,

The player received another marketing SMS from you, despite wanting them to be restricted.

Would you be able to check the reason for this situation, and block her phone number from the list of contacts?

Thank you.

Hello all,

Thank you marcrj7 for bringing this into our attention. Please, kindly inform us please regarding the offers that you are receiving, are they sms offers, e-mail offers or both?

Thank you for your cooperation to the matter!

Kind regards,

Casinia Casino Team

They are all by SMS

Todas son por sms

Dear marcrj7,

Thank you for the clarification.

We would like to inform you that the issue has been escalated to the relevant team and notifications via sms will stop appearing within 48 hours from now. In case you receive after this period of time notifications via sms, do not hesitate to contact us. Thank you so much for your understanding and we wish you have a great day!

Kind regards,

Casinia Casino Team

Dear marcrj7,

Could you please confirm, that you haven't received messages from the casino in the last days?

No communications at the moment

De momento sin comunicaciones

Dear marcrj7,

Since the notification block should be in effect by now, we'll go ahead and mark the complaint as 'resolved' in our system again.

If you still receive any unwanted marketing communication from this casino, feel free to request a reopen of this case.

If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.