Casinia Casino - La cuenta del jugador ha sido cerrada y el retiro se ha retrasado.

I opened my account at Casinia 3 months ago. I deposited more than 1000€, and won around 2000€, so i had inside around 3000€. A little bit more. I decided to withdrawal. The casino wait 1 month to ask. After 1 month, the casino asked me for tons of documents. I already sent all of them, and they said that they didn't need more. Since today i cannot access to my account, and still waiting for my 3000€.

I am sure that they want to steal the money.

Dear Charlie389,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinia Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• How did you learn about your account being blocked? Were you given a particular reason you might share with me?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please list which documents you provided for verification?
• When was the last time you were in contact with casino support, and what did you discuss?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

1) Since some days ago, i cannot enter in my account. My account is blocked by them.

2) Don't remember, I played everything. It's close to 3 months that i am fighting for my money.

3) No Bonus.

4) ID, Selfie, Cryptowallet verification, Proof od Adress..., anyway, the verification is DONE, in their OWN words.

5) Today i was in contact with them.

6) I will send to your email.

PD; I received today 1500€ from them. Right now the debt is 1528€ aproximately. Maybe is because of this complaining.

Thank you.

Thanks for the provided information and your reply.

• Has the casino processed the remainder of your withdrawal since your last post?

Please let me know.

Yes, they paid everything. Thank you.

Dear Charlie389,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru