Casinia Casino - Los retiros de los jugadores se retrasan.

I've been waiting for three payouts of €500 each since March 16, 2025. The support chat always promises that it will be processed as quickly as possible... that it's been prioritized, and that a payout will be made soon.

I have no hope left, please help me.

Ich warte seit 16.märz 2025 auf 3 Auszahlungen von je 500 Euro. Im Support Chat wird immer versprochen das es schnellstmöglich bearbeitet wird… das es priorisiert wurde, das bald eine Auszahlung erfolgen wird.

Ich habe keine Hoffnung mehr, bitte helfen sie mir weiter.

Dear Noezkan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Yes, I have had previous withdrawals, a KYC procedure was not required at this casino.

the winnings were made with real money.

Ja ich habe frühere Auszahlungen gehabt, eine kyc Verfahren war bei diese Casino nicht erforderlich.

der Gewinn wurde mit echtgeld erzielt.

Something has happened…

I received 500 euros yesterday afternoon and 500 euros today. Only one payout of 500 is still outstanding.

Es hat sich was getan…

hab gestern Nachmittag 500 und heute 500 Euro bekommen. es ist nur noch eine Auszahlung von 500 offen.

I'm glad to hear that you're finally receiving your winnings. Please let me know when you receive the 3rd payment or if any issues arise. Thank you for your cooperation.

Dear Noezkan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru