Casinia Casino - Los retiros de los jugadores se retrasan.

I won €9000 and made three withdrawal requests on November 24th and 25th, each for €500. Today is December 6th, and my withdrawals still haven't been verified. A few months ago, I won money on Casinia, and while my withdrawals were verified quickly, it took 11 to 14 days for the money to be deposited into my account. This time, I request that my withdrawals be verified. I only keep receiving the same message from all agents (thank you for your patience, there are many withdrawals, and the processing time is longer than usual, your money is secure and will be resolved shortly). I need these to be verified now because if not, I will end up waiting a year to see the €9000 in my bank account. Thanks in advance.

Gane 9000€ hice 3 retiras entre el día 24/11 y 25/11 cada una de 500€, estamos a día 6/12 y aún no me han verificado las retiradas, hace varios meses gané dinero en Casinia, me verificaron rápido las retiradas pero tardaron 11/14 días en ingresarme el dinero. En este caso pido que me verifiquen las retiradas y solo que recibo el mismo mensaje por parte de todos los agentes ( gracias por su paciencia, hay muchas retiradas y el tiempo de demora es mayor a lo habitual, su dinero está seguro y en breve se solucionará) necesito que se verifiquen ya porque si no voy a tardar 1 año en poder ver los 9000€ en mi cuenta bancaria . Gracias de antemano.

Hello Jaimesbd93,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have tried to verify my account several times but my profile says it is not necessary and even when I tell them what I want to do, they tell me it is not necessary.

I started playing with a bonus of +70% of what I deposited but I completed it.

If I remember correctly, yesterday was 6/12.

I would like to emphasize that the prize I won was a jackpot of approximately €10,400 in a game that if I played double the bet every x time I entered a game similar to Plinko, several balls fell and in one of those cases the "jackpot" section was filled.

he tratado de verificar mi cuenta varias veces pero en mi perfil pone que no es necesario y aún que les diga que quiero hacerme me dicen que no hace falta.

Empece jugando con un bono de +70% de lo ingresado pero lo completé.

Si no recuerdo mal ayer día 6/12.

me gustaría recalcar que el premio que gané fue un bote de 10.400€ aproximadamente en un juego que si jugaba el doble de apuesta cada x tiempo me entraba en un juego similar a Plinko, caían varias bolas y en uno de esos casos se relleno el apartado de "bote"

Hello!! Yesterday I received 3 withdrawals totaling €1500, they didn't verify them, they made the deposit directly, now I have to wait for the remaining €7500 😅 I'll keep you posted if anything happens! Thank you very much team!!

Hola!! El día de ayer recibí 3 retiradas con un total de 1500€, no me las verificaron, hicieron directamente el ingreso, ahora a esperar los restantes 7500€ 😅 cualquier cosa os mantendré informados! Muchas gracias team!!

Hello Jaimesbd93,

I’m glad to hear that your withdrawals are arriving. Please don’t hesitate to reach out if the full amount does not arrive or if any complications arise.

I look forward to hearing from you.

Best regards,

Nick

1000 thanks!!

1000 gracias!!

Hello Jaimesbd93,

Can you please update the situation regarding the payments? Did the remaining money arrive or was there any given time frame for that?

Awaiting your response.

Regards,

Nick

Good morning Nick, I am waiting for another 3 withdrawals of €500 each and when those 3 are finished I will still have €6000 left to collect. Thank you for your attention.

Buenos días Nick, estoy a la espera de otros 3 retiros de 500€ cada uno y cuando finalicen esos 3 aún me quedarán 6000€ por cobrar. Gracias por tu atención

Hello Jaimesbd93,

As it seems it will take longer to receive the full amount, I will set the timer for a longer period.

Let us know in case of any issues or when the full amount arrives.

Regards,

Nick

Hello team! After receiving the last 3 withdrawals on December 10/11, I made withdrawals again and it's been 17 days... they still have the delay issue of having many requests and the same old story 😂 I think they should improve their finance team or tell the truth about it because they don't respect the 2/3 business days... I know I'm going to get paid but it's irritating to wait so long...

Buenas equipo! Después de recibir las 3 últimas retiradas el día 10/11 de diciembre, volví a hacer retiradas y ya han pasado 17 días…siguen con el asunto de la demora de que tienen muchas solicitudes y la misma historia de siempre 😂 creo que deberían de mejorar su equipo de finanzas o decir la verdad de él porque no respetan lo de los 2/3 dias laborables…sé que voy a cobrar pero es irritante esperar tanto…

Hello Jaimesbd93,

I'm glad to hear that the withdrawals are arriving.

Do you wish to keep the complaint open or close it as resolved as seemingly you are receiving your payouts but with slight delays.

Awaiting your response.

Regards

Nick

Hello, I want to keep it open since I have been waiting for this second batch of withdrawals since December 11, approximately 25 days have passed…

Buenas, deseo mantenerla abierta ya que est segunda tanda de retiradas la espero desde el 11 de diciembre, van 25 días aprox…

Hello Jaimesbd93,

I will now prolong the timer by additional 7 days.

Keep in mind that the casino has a monthly withdrawal limit as well - it may cause the delay as well.

Let us know in case of any updates.

Regards,

Nick

Dear Jaimesbd93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.