Casinoin - El jugador no puede iniciar sesión en su cuenta.

Hello,

Today I wanted to enter my casino account and it appears to me that in my country it does not operate (Spain) when all these days I have been able to enter without any problem.

I think I didn't have a lot of money in my account but it seems very strange to me. Should they return to me everything previously deposited if they could not operate in Spain and were doing it? Isn't what they have done illegal?

Hola,

Hoy he querido entrar en mi cuenta del casino y me aparece que en mi país no opera ( España) cuando todos estos dias he podido entrar sin ningún problema.

Creo que no tenía mucho dinero en mi cuenta pero me parece todo muy extrano. ¿Deberían devolverme todo lo depositado anteriormente si no podian operar en España y lo estaban haciendo? ¿No es ilegal lo que han hecho?

Dear Eduagumar,

Thank you very much for submitting your complaint through our website. I’m very sorry to hear about your account being blocked. I checked the casino’s T&Cs and I found this:

"4.2. The Company has the right to deny the registration on the Company Website to a Client who is located in a country wherein local legislation restricts, prohibits and/or cannot provide services in the field of gambling, for example the United States, Turkey or any other country with similar legal concept."

Could you please provide me with more information and details regarding this matter? Do you receive any error message? Did you receive any message or explanation from the casino, and could you forward it to me please (my email address is kristina.s@casino.guru)?

In cases like this your balance should be returned, and account closed.

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

Please be kindly advised that the deposit of this customer was successfully refunded and the account closed the last week.

Please let me know if you need any further information related to this case.

Thank you.

Hello,

Thank you very much for your reply. I would like to ask Eduagumar to confirm that the deposit was successfully returned.

Hello,

The return was correct.

Very good management by CasinoIn.

Hola,

La devolución fue correcta.

Muy buena gestión por parte de CasinoIn.

Dear Eduagumar,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Kristina