Cazimbo Casino - El jugador afirma que el pago se ha retrasado.

I’ve submitted 3 withdrawals on June 4/5/7 for 500€ each. I needed to change my email address which happened in the meantime.

the casino is telling me since a week, that the withdrawal is in the final stage of processing but nothing changes in the transaction and it’s still „under review". Daily reminders won’t help and no one can help me with clarification on what’s happening.

my old mail adress is the primary one in the casino, the new one would be: Julius.bi@yahoo.de

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Dear Gamblejuli,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I would like to withdraw just over €4100 in total. The casino's communication is very vague and, as described in other cases, only via AI-generated text. If this is somehow related to the KYC verification, at least a timeframe for when the withdrawals will be processed would be helpful.

Ich möchte insgesamt knapp über 4100€ auszahlen. Das Casino kommuniziert nur sehr vage und wie in anderen Fällen beschrieben nur per KI Text. Sollte das irgendwie mit der KYC Prüfung zusammenhängen, wäre zumindest ein Zeitrahmen hilfreich wann die Auszahlungen bearbeitet werden.

Dear Gamblejuli,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, the payouts are still pending approval.

Nein die Auszahlungen sind immer noch auf „pending approval"

Dear Gamblejuli, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Gamblejuli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

1500€ got withdrawed after almost a month. Same procedure now for the next 1500€, they claim that it takes time but there’s no obvious reason for it to be delayed.

ear Gamblejuli,

Thank you for your update. I am glad to hear that the first €1,500 has finally been paid, although I understand that the waiting time was much longer than expected.

To help us assess your case properly, could you please answer the questions below that are still outstanding?

• Have you made any successful withdrawals before this case?
• Could you please confirm whether you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawals? You can either send the emails or chat transcripts to karla.m@casino.guru or attach screenshots directly to this complaint thread.
• Could you also let me know how much is currently still pending in withdrawals and how much remains in your casino balance?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla