Cazimbo Casino - Se ha retrasado el pago de las ganancias del jugador.

Hello,

I won 1400 euros at the casino, I have already been able to transfer 500 euros to my account twice, this worked without any problems.

The last 400,- that I wanted to withdraw was canceled with the justification that I should withdraw the same amount as I had deposited...which I did.

I requested a payout of the €400 again on August 26th, again to my Mastercard, just like the other €1,000. Unfortunately, all I got was the response that they're working on it.

I am fully verified at this casino

Hallo,

ich habe bei dem Casino 1400,- Euro gewonnen , ich konnte schon Zwei mal 500,- auf mein Konto Transferieren, dies hat ohne Probleme geklappt.

Die letzten 400,- die ich nun Auszahlen wollte wurden mir storniert mit der Begründung ich solle ja so auszahlen wie auch eingezahlt wurde....was ich ja auch getan hatte.

ich habe nochmalsam 26.08 eine Auszahlung der 400,- beantragt , wieder auf meine Mastercard so wie die anderen 1000,- auch. Leider bekomme ich nur die Antwort das sie daran arbeiten.

Ich bin voll Verifiziert in diesem Casino

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Dominika