Chipstars Casino - El jugador aún no ha recibido las ganancias.

Hello, before there are any misunderstandings, I know that it has only been 3 days since I requested my withdrawal. BUT... when a casino makes such big promises about processing withdrawals within 24 hours, and the most important thing for the casino is to also boast about this motto, but then realizes that these are not isolated cases, I am of the opinion that everyone has the right to ask themselves after the 24 hours have passed whether they should go all out and file a complaint. Especially since this is not the first time, in my case, that the withdrawal process has been dragged out! Just 2 weeks ago I lost €600 with a similar stunt... this time I want my money, even if I don't want to go down that route... I can't help it that they advertise such fast withdrawal times. Thank you in advance for your time and understanding of my site, and if anything changes in the status of my withdrawal, I am of course prepared to post this immediately.

Guten Tag, bevor es zu irgendwelchen Missverständnissen kommt, ich weiß das es erst 3 Tage sind, seit der Beantragung meiner Auszahlung. ABER...wenn man als casino ganz große Töne spuckt, das Auszahlungen innerhalb von 24h bearbeitet werden und dem casino das wichtigste ist dieses Motto auch sich groß auf die brust zu schreiben, dann aber hier feststellen muss das es keine Einzelfälle sind, bin ich der meinung das es ein gutes Recht von jedem einzelnen ist, sich nach Ablauf der 24h die Frage zu stellen ob man gleich in die vollen geht, mit einer Beschwerde. Zu mal es nicht das erste Mal ist, in meinem Fall das die Dauer der Auszahlung in die Länge gezogen wird! Erst vor 2 Wochen habe ich durch so eine Aktion 600€ in den Sand gesetzt...diesmal will ich mein geld haben, selbst wenn man ungern so einen weg einschlagen muss...Ich kann nix dafür das man mit solch schnellen Auszahlungszeiten wirbt. Danke schon einmal für eure Zeit und Verständnis meiner Seite und sollte sich was ändern am Status meiner Auszahlung bin ich natürlich bereit dies hier sofort einzustellen.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

NO NO NO I can neither accept nor tolerate that!

If a casino advertises and states in its terms and conditions that withdrawals are processed within 24 hours, I can't expect players to wait weeks...?!? I can't think of a comprehensible reason for that...

Either you attract customers with very fast payouts and keep this promise or you attract customers with fast payouts but cannot or do not want to keep them

...then I call that deliberate consumer fraud...!

NEIN NEIN NEIN das kann ich weder akzeptieren noch hinnehmen!

Wenn ein casino damit wirbt und den Agb's geschrieben wird, das Auszahlungen innerhalb von 24h bearbeitet werden, kann ich nicht verlangen, das man als Spieler wochen warten solle..?!? Das erschließt mir keinen nachvollziehbaren Grund zu geben...

Entweder man wirbt Kunden mit sehr schnellen Auszahlungen und hält dieses Versprechen auch ein oder man wirbt kunden mit schnellen Auszahlungen, diese aber nicht einhalten kann oder will

...dann nenne ich das aber vorsetzlicher Betrug am Verbraucher...!

Hello,

We would like to inform you that the withdrawal has now been successfully processed.

We appreciate your patience and understanding. If you have any further questions or require additional assistance, please do not hesitate to contact us.

Dear Chipstars Casino, thank you very much for the update and for processing the withdrawal. We appreciate your communication and effort in resolving this matter.

Dear player, could you please confirm whether you have received the withdrawal funds? Your confirmation will help us close this case or assist you further if needed.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru