Club Player Casino - El retiro del jugador se canceló debido a una verificación de tarjeta no relacionada.

I requested a withdrawal of 1000 from my verified account. They only asked for a photo of the card I used to make the deposit. I sent it to them and received a message confirming that it had been successfully verified. A day later, I made another deposit of 30 using my other card, but this was after I had already requested the withdrawal. I later contacted them through chat and they told me that I needed to send a photo of this second card in order to approve the withdrawal, even though it was unrelated. They then cancelled my withdrawal.

Solicite un retiro de 1000 mi cuenta está verificada solo me solicitaron la foto de la targeta con la que ise el depósito se los envié y me apareció un mensaje que se avía verificado con éxito y un día después ise otro depósito de 30 con mi otra targeta pero fue después de aver solicitado el retiro y después me comunique con ellos por chat y me dijeron que necesitaba enviar la foto de esa targeta para que puedan aprobar el retiro cuando ya no tenía nada que ver y me cancelaron el retiro

Hello Gustavomtz95,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Club Player Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Are both of your cards your own, under your name? Did you already forward the new card's details to the casino for verification?

Please note that the casino may request any documentation from any used card even if it's unrelated.

Looking forward to your answer.

Regards,

Nick

Dear Gustavomtz95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Both cards are mine, only the one I used after requesting the withdrawal was a virtual card created from my card, but I used that one a day after requesting the withdrawal and they canceled it.

That's the problem

Las dos tarjetas son mías solo que la que use después de solicitar el retiro era una targeta virtual creada de mi targeta pero esa la use un día después de solicitar el retiro y me la cancelaron

Ese es el problema

Dear Gustavomtz95,

Even if the card has been deleted, your payment provider must have an evidence of the card. Please try to contact them for such information and if they provide it, forward it to the casino. Let us know in case of any update.

Dear Gustavomtz95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.