Club Player Casino - El retiro del jugador se retrasa debido a problemas de verificación de la billetera.

I have 201€ on my real money balance that I want to withdraw but I have to deposit 10 USD worth of litcoin for wallet verification on coinbase.

Bought 10€ litcoin, copied and pasted the wallet address but without it I can't transfer it because Coinbase requires the name of the wallet and I don't know it. I have already sent the casino several emails and no answer so far. Please urgently support me.

Kind regards

Sabine

Ich habe auf meinen echtgeldguthaben 201€ das ich abheben möchte muss aber litcoin im Wert 10 USD einzahlen zur wallet Verifizierung habe auf coinbase um

10€ litcoin gekauft die walletadresse kopiert und eingefügt aber ohne kann es nicht überweisen da coinbase den Namen der wallet verlangt und den weiß ich nicht habe casino schon mehrere Emails gesendet bis jetzt keine Antwort bitte dringend um Unterstützung

Lg.

Sabine

Dear bbrandlbrandl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Could you kindly clarify how you found out that you need to make the 10 USD Litecoin deposit for wallet verification? Was this information provided to you directly by the casino, or did you come across it elsewhere?

Could you please share your communication with the casino regarding the verification deposit? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I sent them detailed answers and screenshots by email

Mg

Ich habe ihnen per Email detaillierte Antworten und Screenshots gesendet

M.g.

Dear bbrandlbrandl, could you please let me know if it’s possible for you to make the deposit directly through the casino website, for example by clicking a "Deposit" button?

Also, when you saw the message saying that you need to make a $10 Litecoin verification deposit, did you try clicking "Next" on that message? If yes, what happened afterward?

Dear bbrandlbrandl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.