Club Player Casino - La cuenta del jugador ha sido bloqueada.

I signed up for this "casino" and had only bad experiences. I redeemed a free chip bonus of $ 70 and implemented it. Unfortunately, they didn't want to pay me my amount. I ended up threatening the court and got blocked for immeasurable reasons. I can confirm it to you, I also have screenshots of all the chats.

Ich habe mich auf diesen "casino" angemeldet und habe nur schlechte erfahrungen gemacht. Ich habe einen free chip bonus eingelöst von 70$ und habe diesen umgesetzt. Leider wollten die mir meinen betrag nicht auszahlen. Ich habe schlussendlich mit dem gericht gedroht und ich wurde daraufhin blockiert aus unermesslichen gründen. Ich kann es euch auch bestätigen habe auch noch screenshots von den ganzen chats.

Dear Florian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://chatwindow.info/terms/countries-group-1.pdf

There are no restrictions regarding your country of residence. Could you please advise if you have redeemed any free bonus in this casino in the past and if you have deposited any funds into your account?

Please forward any relevant communication between you and the casino to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Florian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

No, I didn't deposit anything because luckily they blocked me beforehand because I wanted some information from the casino. When I threatened legal action, they blocked me.

Nein habe nichts eingezahlt da sie mich zum Glück vorher blockiert haben, da ich paar informationen von dem casino haben wollte. Als ich mit rechtlichen schritten gedroht habe, da haben sie mich blockiert.

Dear Florian,

Please forward any relevant communication between you and the casino to petronela.k@casino.guru. Why the casino was refusing to pay your winnings?

Dear Florian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.