Club Player Casino - La solicitud de retiro del jugador está demorada.

I requested two withdrawals on the same day. Because I can only do 2,500 at a time and I wanted to cash out $4,000. So I was waiting for the $2500 to get approved and then they said as soon as the $2500 was approved they would start working on the $1500.. but that hasn't happened. It's almost been 2 weeks since I received the $2,500. I have reached out to them multiple times and they just keep telling me it's going to happen soon. But hasn't even been approved and their their payouts take long enough after approval.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• How long did it take for your first withdrawal request to be processed and paid out?
• Have you passed the full KYC verification?
• When was the last time the casino communicated with you regarding the delay in processing your second withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kaysee6669,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika