Cool Cat Casino - La retirada del jugador se ha retrasado.

i won the 1151.00 on 1/3/2022 they approved all my infomation now its been there for two months when i call they always say they will put a rush on it

Dear darrell,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I see based on your previous complaints that you withdrew successfully in the past. What payment method to withdraw your winnings have you opted for? Was it the same payment method you used before?

Have you accumulated your winnings with or without an active bonus, please?

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

i m using wire transfer same as before the only communications i have are telephone calls they tell me they owe me but it just takes time

Thank you for your reply, darrell. Could you please advise what is the current status of your withdrawal? Is it marked as pending or processed?

they told everything was ok im just waiting for them to send it

Thank you very much darrell for your reply. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi darrell,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Cool Cat Casino to the conversation to participate in the resolution of this complaint.

Greetings all,

I've reviewed the situation and we'll see what can be done to move things along. If anything further is required we'll be in touch via email daryl19.

Best wishes,

Nick and Cool Cat

Thank you Nick for the reply.

Dear Darrell,

Please keep me updated.

its gone from withdraw so i guess they paid it i thankk you for your help

Dear Darrell,

I'm glad to hear that your withdrawal was successful. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter