CrownPlay Casino - El jugador cree que el reintegro se ha retrasado.

The Crownplay casino hasn't even processed my withdrawal of 1500 euros in BTC! It's a sister casino to Posido! Where I had to wait 2 months for my money, the same thing happened here!!!!! In the chat I get the same automatic replies, I think it's clear what's going on here, the new lady tactic of not paying out until the customer loses nerve and complains, I have to disappoint you!! I don't want to gamble with my money again or pay into the casinos until my money comes!! Crownplay always has exactly the same replies in the chat as Posido, such a small sum for so long, so if you win 15,000 you never get it, I don't understand the casinos, you lose the desire and trust to pay online !!!!!!!!!!!!!!!!!!!!!

Das Casino Crownplay hat meine ausszhalung von 1500 Euro in BTC! nicht einmal bearbeitet !Es ist Schwester Casino von Posido !!Wo ich 2 moante auf mein geld warten musste hier das selbe musster !!!!!Im Chat die immr gleichen Automatischen Antworten ich denke es ist klar was hier lläuft die neue Dama Taktik so lange nicht auszhalen bis kunde nerven verliert und tsoniert da muss ich entäuschen !!ICh will mein geld Spiele erst wieder oder zahle in dama casinos ein wenn mein geld kommt !!Crownplay hat im chat immer genau die sleben antworten wie posido so kleine summe so lange also weenn man mal 15000 gewinnt bekommt man die ja nie also ich versthe die casinos nicht man verliert lust und vertrauen online ein zu zahlen !!!!!!!!!!!!!!!!!!!!!

Dear scatterjoe,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

aha

Nothing has happened yet, the payment hasn't even been processed, it's not even being checked, nothing has happened since June 2nd and a chat which I believe is AI always gets exactly the same standard answers!!!!! Just like with Posido, I had to wait a total of 2 months for a ridiculous 1800 and it's probably the same game here, so I'll probably only play offline in future or stake.co, they always pay so horribly that you have to beg for your own money, now as I said nothing, absolutely nothing has happened since June 2nd, you can even cancel the payment which is fine :) you know that as well as I do, so please write to this scam shop, thank you!

Es ist immer noch nichts passiert die auszhalung wurde noch nicht einmal bearbeitte nicht mal in Prüfung nichts seit dem 2 Juni stillstand und ein chat der glaube ich ki ist da immer genau die seben standard antworten kommen !!!!!Genau wie bei Posido da musste ich ingesamt 2 monate auf lächerliche 1800 warten und hier wohl das selbe spiel also ich werde wohl nur noch in zukunft offline spielen oder stake.co die zhalen immer schrecklich das man um sein eignes geld auch noch betteln muß mittlerweile wie gesat seit dem 2 juni nichts aber garnichts passiert mann kann die auszhalung sogar noch stonieren was ja auch gewohlt ist 🙂 das wissen sie so gut wie ich also bitte schreiben sie diesen scam lade an danke !

Nothing happened in the chat today either, it's the same old thing! With pre-made answers that all employees have!!!

Payouts are not even processed after almost 2 weeks

auch heute nichts passiert im chat die immer gleiche masche !Mit Vorgefertigten Antworten die alle mitarbeiter haben !!!

Auszahlung werden nach knapp 2 Wochen nicht einmal bearbeitet

Dear scatterjoe,

Thank you for reaching out to us.

We are terribly sorry for the delay and for any inconvenience that might have caused.

We are working with the relevant department in order to process your request in a timely manner.

As soon as we have an update we will let you know.

Best regards,

CrownPlay Casino Team

Thank you so much! I hope these aren't just empty words! I've been a regular customer at Dama and Hollyconcasinos and their sister brands for years and have never really had any problems! But since the last time I tried Posido, there have been serious blockages with every withdrawal. To be fair, though, maybe the casinos are having some staffing issues, which is why it's taking a little longer.

But nice that you answered

If you resolve this quickly, I am fair, then I would be willing to withdraw the complaint and rate you well on casino guru and other portals

Super Danke ich hoffe das dies keine Leeren Worte Sind !Ich bin Seit Jahren Stammkunde bei Dama und Hollyconcasinos und deren Schwester Marken und habe eigentlich nie Probleme gehabt ! Aber seit letztem mal bei Posido gibts nur noch extreme Blockaden beid jeder ausszahlung .Ich bin aber fair vielelicht haben die bei denn Casinos gerade ein Paar Personal Probleme und es dauert deswegen etwas länger !

Aber Nett das Sie mal geantwortet haben

Wenn sie das schnell klären bin ich fair dann wäre ich bereit die bschwerde zurück zu ziehen und sie gut zu bewerten auf casino guru und andern portalen

My withdrawal has just been processed but it is not in my wallet yet, which in rare cases can take 2-3 hours. If the money arrives today, I will inform the casino guru team so that they can delete the complaint and I will give your casino a good rating!

Because I'm air and if my money comes today then Crowncasino was fair. I also hope that the sister casino joocasio, which belongs to the same group of companies, will pay me out soon too. What's going on there is pure madness!

Soeben wurden meine auszahlung bearbeitet noch sind sie nicht auf meiner wallet was ja in selten fällen 2 3 Stunden Dauern kann sollte das geld heute nch eintreffen werde ich das casino guru team informieren das es die beschwerdde löschen kann und ich werde ihr casino gut bewerten !

Weil ich air bin und wenn heute mein Geld kommt dan war Crowncasino fair ich hoffe auch das das schwester Casino joocasio was zur selben firmengrupe gehöhrt mich auch bald ausbezhalt was da ab geht ist der pure wahnsinn !!

Dear casino team, the casino has paid all the money, only the fees of 56 euros are boring, I think it's a bit high at 1500 euros, well, but they have paid, you can close the complaint

liebes casino team das casino hat gezahlt alles geld ist da blos die gebühren von 56 Euro fad ich etwas hch bei 1500 euro naja aber sie haben gezhalt sie können die beschwerde schließen

Thanks again to the Casino Guru team 😉

Danke noch mal an das Casino guru Team 😉

Dear scatterjoe,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru