CryptoCasino.com - El jugador enfrenta problemas de retiro debido a complicaciones en la cuenta.

I am surprised that the casino has such good ratings. The deposit and the game went without any problems. Problems arose with the withdrawal. The ID was accepted, but they rejected the document confirming the address. The first time I sent a document consistent with the address provided during registration - they rejected it. Then I sent it with a different address. It was my mistake, but I own several properties. I simply sent an invoice for the phone, which is to a different address. I believe that this is not a reason to take and close the account. I am asking for any help. Maybe with your help I will be able to communicate.

Jestem zdziwiony, że kasyno posiada takie dobre oceny. Depozyt, gra przebiegała bez zastrzeżeń. Kłopoty pojawiły się przy wypłacie. Dowód został zaakceptowany odrzucali dokument potwierdzający adres. Za pierwszym razem wysłałem dokument zgodny z podanym adresem przy rejestracji - odrzucili. Następnie wysłałem z innym adresem. To był mój błąd, ale posiadam kilka nieruchomości. Po prostu wysłałem fakture za telefon który jest na inny adres. Uważam że nie jest to powód do zabrania i zamknięcia konta. Proszę o jakąkolwiek pomoc. Może z pomocą Waszą uda mi się poruzmieć.

Dear Leszunio69,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CryptoCasino.com.

Please note the default rating of new online casinos starts at 7.3 on casino.guru

Please allow me to ask you a few questions, so I can better understand the situation.

• Did the casino explain why the proof of address document you provided wasn't accepted?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

I'm sending you the entire conversation by email.

Regards

Witam,

przesyłam Tobie całą rozmowę na email.

Pozdrawiam

Thanks for the information provided and the explanation.

Could you please share the document you provided by accident to the casino for review?

It doesn't seem to be included in the email chain communication you sent to me

I apologize for the inconvenience.

Dear Leszunio69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.