Dafabet Casino - El retiro del jugador se ha retrasado.

They made me go through a verification process up to a video call 3 weeks ago, I passed it successfully and my withdrawal has not proceeded since then. I contacted them more than 30 times through all available means and they always respond the same as the payment department will review it.

ME HICIERORN UN PROCESO DE VERIFICACION HASTA UNA VIDEO LLAMADA HACE 3 SEMANAS LA PASE CON EXITO Y MI RETIRO DESDE ESE ENTONCES NO PROCEDE ME PUSE EN CONTACTO CON ELLOS MAS DE 30 VECES POR TODOS LOS MEDIOS DISPONIBLES Y SIEMPRE ME RESPONDEN LO MISMO QUE EL DEPARTAMENTO DE PAGOS LO RERVISARA

Dear jordano8927, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Dafabet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before?  
• Did you receive confirmation about successful verification after the video call? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

I previously made a withdrawal of 300 soles

After the video call, they confirmed that my account was verified.

use a first deposit bonus

anteriormente realice un retiro de 300 soles

después de la video llamada me confirmaron q mi cuenta estaba verificada

use un bono de primer deposito

Dear jordano8927, 

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Dafabet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Dafabet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime. 

Kind regards,

Natalia

We’ve reopened this complaint at the request of Dafabet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. The following message was received from the casino representative:

Hi jordano8927,

The player ID provided was not found on our record. Please check and provide the correct username. Thank you.

Dear player, could you please provide once again your player ID and email that you used to create your account at Dafabet, so that the casino representative can check the issue?

Hi Casino Guru,

Upon review, username PAREDES23 has no remaining balance, and a withdrawal of PLN 500.00 has been successfully processed. Please confirm with the customer if this is the transaction in question. Thank you.

Dear player, could you please confirm if you have eventually received your withdrawal from the casino? If the payment wasn't received, please send your bank statement to natalia.b@casino.guru as supporting evidence. Thank you.

Dear jordano8927,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru