Dafabet Casino - La cuenta del jugador ha sido cerrada.

Good afternoon, could you help me recover my money? I explain that the Dafabet betting house does not want to pay me 504 soles. On Saturday I made a recharge of 170 soles and made two bets, which earned me 504 soles, including the deposit. Now on Tuesday they asked me to send documents to verify my account. Now I received an email telling me that my account has been permanently suspended. They only sent me the following:

Dear Vanessa,

As we previously indicated, after a thorough review of the documentation you have provided, we regret to inform you that the account will remain closed.

This decision was made based on the previously communicated points, which were carefully considered throughout the evaluation process.

Submitting additional documentation will not negate the fact that some of the documents previously provided did not pass rigorous verification checks.

We thank you for your time and cooperation.

However, it is not possible to reopen at this time.

Please read our Terms of Use and in particular the relevant sections of 5.4 and 9.5.1 (d).

I completely disagree, as I have provided all the requested documents correctly, and when I ask them the reason, they only send me this message. It is a total abuse. I have 504 soles in the account. I have sent them photos of my ID, proof of address, and the corresponding payment. I have never used vouchers. I hope you can help me. Thank you very much in advance.

Buenas tardes, me podrian ayudar a recuperar mi dinero, le explico la casa de apuestas dafabet no me quiere pagar 504 soles, el dia sabado hize una recarga de 170 soles, y realize dos jugadas las cuales gane 504 soles con todo y deposito, ahora el dia martes me pidieron enviar documentos para verificar mi cuenta, ahora me llego un correo donde me dice que mi cuenta ha sido suspendida definitivamente, solo me mandan lo siguiente:

Estimada Vanessa,

Tal y como le indicamos anteriormente, tras un examen exhaustivo de la documentación que nos ha facilitado, lamentamos comunicarle que la cuenta permanecerá cerrada.

Esta decisión ha sido tomada en base a los puntos previamente comunicados, los cuales fueron cuidadosamente considerados a lo largo del proceso de evaluación.

El envío de documentación adicional no anulará el hecho de que algunos de los documentos facilitados anteriormente no superaron los rigurosos controles de verificación.

Le agradecemos el tiempo y la cooperación que nos ha prestado.

Sin embargo, no es posible proceder a la reapertura en esta ocasión.

Le rogamos que lea nuestras Condiciones de uso y, en particular, las secciones pertinentes de los puntos 5.4 y 9.5.1 (d).

Estoy totalmente en desacuerdo ya que les he proporcionado todos los documentos solicitados correctamente y cuando les pregunto el motivo solo me envian ese mensaje, es un total abuso, tengo 504 soles en la cuenta, les he enviado fotos de mi dni, comprobante de domicilio y el pago correspondiente, nunca he usado bonos, espero me puedan ayudar muchas gracias de antemano.

Dear vane93,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dafabet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain which documents you submitted didn't pass the verification checks?
• Could you please share the original communication you received from the casino? Forward the information to my email at tomas@casino.guru

Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, I've already sent you the email that Dafabet sent me. They don't want to show me the details, they just give me the same response. I already sent all the details to your email.

Hola toma, ya le envie el correo que me envio dafabet, no me quieren mostrar los detalles solo me dan la misma respuesta ya le envie asu correo, todos los detalles.

Dear vane93,

Thanks for sharing your explanation and evidence.

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Dafabet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. We strictly recommend staying away from Dafabet Casino. I wish I could be of more help.

The casino can reopen this complaint at any time.

We’ve reopened this complaint at the request of Dafabet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Message from the casino:

Hi vane93,

Your player ID was not found on our record. Please check and provide the correct username. Thank you.

Dear player,

Could you please confirm the email address and the login is associated with a Dafabet player's account?

Looking forward to your reply.

Dear vane93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru