Duelz Casino - La cuenta del jugador fue bloqueada.

I recently joined duelz casino deposited hundreds. Withdraw £200 still had £150 to play with and after 5 minutes of requesting withdrawal I was blocked out the casino. No email or explanation. I have sent 2 emails heard nothing back. Can’t speak to anyone as I am blocked out. I would like my money what I requested to withdraw and the £150 in my account back.

Hello Luckylottie3,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Duelz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did the casino ever respond to you before?

Please note that it is sometimes common that the casino blocks the player's account until the verification is finished.

Looking forward to your answer.

Regards,

Nick

Thank you for getting back to me. The casino has pad me and I would like to close my complaint.

Thank you Luckylottie3 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick