Evolve Casino - El reintegro del jugador se ha retrasado.

Hello,

I requested a payment of €4200 on December 8, 2025.

Without a bonus, I gambled up a profit of €7000, then lost it again down to €1500, then back up to €5000, in the end I had €4400 in my account.

On December 7, 2025, I withdrew €200 from the €4400 balance and had it paid out via credit card.

They arrived in my account on December 9, 2025.

The remaining €4200 have been in processing since December 8, 2025, and I receive the same message every day about the delay because they are very busy.

What can I do? 48 business hours have already passed and they just say they'll forward it to the department.

I am fully KYC verified and the payout methods are also verified.

I hope someone can help me.

Hallo,

Ich habe am 08.12.2025 eine Auszahlung von 4200€ beantragt.

ich habe ohne Bonus einen Gewinn von 7000€ hochgespielt und dann wieder bis 1500€ verloren und wieder hoch bis 5000€ am Ende habe ich 4400€ drauf gehabt.

am 07.12.2025 habe ich eine Auszahlung von 200€ den 4400€ genommen und per Kreditkarte auszahlen gelassen.

die kamen am 09.12.2025 auf mein konto.

die restlichen 4200€ sind seitdem 08.12.2025 in Bearbeitung und ich kriege jeden Tag die selbe Nachricht Verzögerung weil die viel zu tun haben.

Was kann ich machen 48 Geschäftsstunden sind schon vorbei und die sagen nur die leiten das weiter an die Abteilung.

ich bin komplett KYC verifiziert und auch die Auszahlungsmethoden sind verifiziert.

ich hoffe mir kann jemand helfen.

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Dear Shkelqim,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account is fully verified.

I didn't use any of their bonuses.

but I won big with my regular deposit.

Does a payout via instant bank transfer really take 14 days?

Because the €200 out of the €4400 arrived by credit card directly after 2 days.

Mein Konto ist vollständig verifiziert.

ich habe keinen Bonus genutzt von denen

sondern mit meiner ganz normalen Einzahlung mich hoch gewonnen.

14 Tage dauert so lange eine Auszahlung per Instant Bank Überweisung ?

Weil die 200€ von den 4400€ kamen per Kreditkarte direkt nach 2 Tagen an.

Update:

evolvebets.io keeps sending the same messages: that I should be patient, they are experiencing high volume, the matter has been going on for 10 days and the processing is still pending.

Employees close the chat after making their standard statements.

Update:

evolvebets.io schreibt immer die selben Nachrichten: das ich mich gedulden soll, es ist hohes Aufkommen die Sache ist jetzt 10 Tage her und die Bearbeitung ist Immernoch ausstehend.

Mitarbeiter schließen den Chat nachdem sie ihre Standard Aussagen tätigen.

The money arrived last night.

This matter is now settled, thank you.

Geld kam gestern Abend an

sache ist hiermit erledigt danke

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Shkelqim,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila