Fast Slots Casino - La cuenta del jugador está cerrada con retiros retrasados.

Listen to what the situation is with this casino! On October 2nd I requested a withdrawal of 175 euros! After a few hours I try to log in to my account to see what is happening and I notice that it has been closed! After a lot of pressure with them after 8 hours they opened my account and added the withdrawal without telling me the reason why my account was closed! I made the mistake and continued playing at this company. On October 3rd I request a withdrawal of 305 euros! After a few hours my account is closed again with an active withdrawal immediately!

I sent them emails one after another and finally they replied telling me the following! To send a bank statement, where the address, bic/swift, Iban and name will be indicated, a selfie with the ID, and to write down my Iban in writing in the email! I did all this and sent it! To note that my account has been fully identified since day one! They replied to me by email that it is necessary to also indicate the address in the bank statement! I contact my bank and they tell me that it is not possible for them to issue me a document that lists everything!

I should note that I sent them an extra document that clearly shows my residence (tax return, tax return) in combination with the bank statement! So they're throwing everything away and they're not paying me.

People are scammers! Can you help me in any way?

Ακούστε πως έχει η κατάσταση με το εν λόγω καζίνο ! Στις 2 Οκτωβρίου αιτήθηκα μια ανάληψη 175 ευρώ ! Προσπαθώ μετά από λίγες ώρες να συνδεθώ στο λογαριασμό μου να δω τι γίνεται και παρατηρώ ότι έχει κλείσει ! Μετά από πολλές πιέσεις μαζί τους μετά από 8 ώρες μου άνοιξαν το λογαριασμό και μου πρόσθεσαν την ανάληψη χωρίς να μου πουν τον λόγο για τον οποίο έγινε το κλείσιμο του λογαριασμού μου ! Έκανα το λάθος και συνέχισα να παίζω στην εν λόγω εταιρία. Στος 3 Οκτωβρίου αιτούμαι ανάληψη 305 ευρώ ! Μετά από λίγες ώρες ξανακλείνει ο λογαριασμός μου με ενεργή ανάληψη άμεσα !

τους έστειλα αλλεπάλληλα μέιλ και επιτέλους μου απάντησαν λέγοντας μου τα εξής ! Να στείλω bank statement , όπου θ αναγράφεται διεύθυνση , bic/swift , Iban και ονοματεπώνυμο , selfie με την ταυτότητα , και να αναγράψω γραπτώς το Iban μου στο μέιλ ! Τα έκανα όλα αυτά και τα έστειλα ! Να σημειώσω ότι ο λογαριασμός μου είναι πλήρως ταυτοποιημένος από την πρώτη ημέρα ! Μου απαντάνε με μέιλ ότι είναι απαραίτητο να αναγράφεται και η διεύθυνση στο bank statement ! Επικοινωνώ με την τράπεζα μου και μου λένε ότι δεν είναι εφικτό να μου βγάλουν έγγραφο που να αναγράφονται όλα !

να σημειώσω ότι τους έστειλα έξτρα έγγραφο όπου φαίνεται ξεκάθαρη η κατοικία μου ( φορολογική δήλωση , δεκο ) σε συνδυασμό με το bank statement ! Αρα τα σχουν όλα και όλα δεν με πληρώνουν

οι άνθρωποι είναι απατεώνες ! Μπορείτε να με βοηθήσετε με κάποιον τρόπο ;

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fast Slots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you previously sent documents proving your address during the verification process? Which kind of document have you provided in the past?
• Did you achieve your current balance with the help of a bonus?
• Did the casino justify its decision to close your account on both occasions?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear vasileior,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru