FatPirate Casino - El jugador cree que el reintegro se ha retrasado.

Hello, I won some money at this casino and when I tried to withdraw it, they just kept giving me all sorts of excuses. It was an AI that claims to be human, and the support email was the same. I have two pending withdrawals, one for 90 euros and another for 217. My account is verified and everything seems fine, but it's been under review since the 25th.

Hola, gane en este casino un poco de dinero y al intentar retirarlo no ponen más que excusas de todo tipo una IA que dice que es humana,y el correo electrónico de soporte lo mismo, tengo 2 retiros pendientes uno de 90 euros y otro de 217 ,mi cuenta está verificada y todo está correcto, pero está en proceso de revisión desde el día 25

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Dear lvasko,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, my withdrawal was refunded, and I requested it again, minus about 7 euros, which I ended up winning over 500 euros with playing roulette. Now I'm worried about the same thing happening again. I have two withdrawals, one of 200 euros and another of 300 euros, because I have a withdrawal limit, and I still have 200 euros left in my casino account. I hope they pay me. Thank you very much for your attention; it's difficult to get help with these cases. Thank you so much. Best regards, and I'll write again in about 14 days if everything is still the same.

Hola, me han devuelto el retiro ,lo he vuelto a solicitar,menos una parte unos 7 euros, que al final he ganado más de 500 euros con ellos en la ruleta,, ahora me temo lo mismo, ahora tengo,2 retiradas una de 200 euros y otra de 300 por qué tengo un límite de retirada,,y se me han quedado 200 euros en el casino en mi cuenta,espero que me paguen, muchas gracias,por la atención,es difícil que te atiendan por estos casos,,,de verdad que gracias,un saludo y en 14 días o así os escribo si todo sigue igual,,,,

Just so you know, they've finally let me withdraw the €200 I had left in my casino account. Now they owe me €700 from Saturday, June 6th. Theoretically, they should pay me within 3 business days. I'll let you know if they do or not. They told me the withdrawal was returned because my bank rejected the deposit (which is a lie), and that I should try using my account number instead of the card I used to pay. They said if I change my payment method, they'll probably say I changed it. Anyway, thanks and regards.

Os comento, ya me han dejado retirar los 200 euros que me quedaban en el casino, ahora son 700 euros los que me deben desde el sábado día 6 junio, teóricamente en 3 días laborables me deberían pagar,ya os contaré,, si me pagan,o no,,,,,,, me dijeron que habían devuelto el retiro por qué mi banco había rechazado el ingreso,( que es mentira) y que lo intente con el número de cuenta en vez de la tarjeta que use para pagar,,,, que si lo cambio el método de pago seguro que me dirán que por este lo he cambiado,,,,,, nada un saludo y gracias

Dear lvasko,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear lvasko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru