FatPirate Casino - La cuenta del jugador ha sido cerrada.

After informing them that I was having problems with the game, they responded nonsensically. I told them on several occasions to close my account, confirming that I would lose my credit balance, and it has led me to lose €1020 in the process. Immediately after losing it, they closed my account when I contacted them again, and I have tried to talk to them but they no longer respond.

Tras comunicarle que tenía problemas con el juego, me respondían sin sentido, les comunique en varias ocasiones que me la cerrarán la cuenta confirmando que perdería el saldo a favor y me a llevado a perder 1020€ en el proceso acto seguido a perderlos me la cerraron al volver a comunicarme con ellos , e intentado hablar con ellos pero ya no me responden.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FatPirate Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication with the casino in between April 1st and April 3rd? Include your and the casino's responses. Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit and play?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas