Fiery Play Casino - El retiro del jugador se retrasa debido a problemas de KYC.

Total rip-off with the KYC verification. They keep demanding more documents even though I've uploaded everything.

Totale Verarschung bei der kyc Verifizierung. Wollen immer mehr Unterlagen obwohl ich alles hochgeladen habe

Dear arnemachalinski,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you're facing with the KYC verification process.

To better understand your situation and be able to assist you effectively, could you please clarify the following:

1. What documents have you already submitted to the casino?
2. Did the casino provide any specific reasons why the submitted documents were not accepted?
3. Have you received any detailed instructions on what additional documents they require?
4. How long has the verification process been ongoing?
5. Have you managed to withdraw any funds before, or is this your first withdrawal attempt?

If you have received any email communication from the casino regarding this issue, you are welcome to forward it to me at petronela.k@casino.guru so I can review it in detail.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear arnemachalinski

Sorry to hear you faced troubles. Would you please provide your account ID, since we were unable to identify it via the e-mail within the complaint.

Thank you in advance!

Online ID: 64391811 .. it's about a bank statement, since I don't have online banking. I uploaded it. Now they're asking for one with a stamp from the Sparkasse. I was just there, but they're refusing, because the statement is also an official document. Sparkasse Duderstadt in Gieboldehausen

Online ID: 64391811 .. es geht um einen Kontoauszug, da ich kein online Banking habe. Den habe ich hochgeladen. Nun verlangen sie einen mit Stempel von der Sparkasse. War gerade dort, aber die weigern sich, da der Auszug auch so ein offizielles Dokument ist. Sparkasse Duderstadt in gieboldehausen

Otherwise, I've uploaded everything: ID, bank card, bank statement, and official document with address.

Ansonsten habe ich alles hochgeladen. Perso, Bankkarte, Kontoauszug, offizielles Dokument mit Adresse.

Dear arnemachalinski

Would you please attach a screenshot of your profile along with an account number?

Hence, we were unable to find such ID.

Thank you for cooperation!

Regards

Hello all

We would like to confirm that this has nothing to do with VulkanVegas.

Regards

Oh f**k. Sorry. Can the team here still help me?

Oh f**k. Sorry. Kann mir das Team hier trotzdem helfen

Could you please confirm if this is the correct website of the casino you're referring to?

👉 https://vulkanspiele.com/

This will help us ensure we're communicating with the right operator and handling your complaint accurately.

Thank you in advance for your reply.

We’ve now switched your complaint to the correct casino to ensure it’s handled properly.

Yes. But wait. I think the payout will work now.

Ja. Aber wartet erstmal. Glaube es klappt jetzt mit der Auszahlung

Hi arnemachalinski,

Thank you for your last message.

Just checking in—could you please let us know if the payout has gone through successfully?

Looking forward to your reply.

Dear arnemachalinski,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru