Fortune Play Casino - La cuenta del jugador ha sido cerrada.

Hello. I recently registered at this casino, deposited $100, and won $1,000. I withdrew my funds, and completed all the necessary verification. However, the withdrawal wasn't completed within 72 hours. Support told me to wait due to the workload. Today, I tried to access my account, but it was disabled. Support only said the decision was final, but didn't provide a reason. I didn't violate any rules.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to better understand your situation.

• When exactly did you submit your withdrawal request?
• Did you request your entire balance to be paid out?
• Have you successfully withdrawn funds from this casino before?
• What types of games did you play — slots, live casino games, or sports bets?
• Have you received any email from the casino explaining why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello. It's certainly very strange that I was blocked not only here, but throughout their entire casino network, but my winnings were withdrawn.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Archel,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika