Frank Casino - Se ha retrasado el pago de las ganancias del jugador.

Fran casino has many problems with the games, it crashes, it kicks you out of the game in the middle of the bonus, when it returns the bonus is no longer there

You can only win up to 150 euros. When you reach this maximum, all the games start to lose up to forty spins in any game and you don't win 10 cents. All the jackpots give you the minimum prize.

when you win with a line of 5 (ex 77777)

and the casino gives you €400 you can't withdraw the money whatever amount you win the casino forces you to play in order to withdraw the money (ex) puts 25 the casino gives you €40 you can't withdraw it you have to play €30 to get 20 the maximum winnings from each spin even if it's €1 in the spin it gives you 4 10 euro maximum it never gives you a winnings every time you go to complain to the casino they make excuses even if you have proof of the history they don't care I consider it a scam in Spain the frank

Fran casino tiene muchos problemas con lo juegos se traba te expulsa del juego en la mitad del bonus cuando regresa ya no está el bonus

solo puedes ganar hasta 150 euro cuando llega a este máximo todos los juegos empiezan a perder hasta cuarenta tirada en cualquier juego y ninguna te ganas be 10 céntimos Los jackpot todos te da el premio mínimo

cuando ganas con una línea de 5 ( ex 77777)

y el casino te da 400€ no puedes sacar el dinero cualquiera cantidad que ganas el casino te obliga a jugar para poder sacar el dinero ( ex ) pone 25 el casino te da 40€ no puedes sacarlo tiene que jugar 30€ para sacar 20 las maximas ganacia de cada tirada anque sea 1€ en la tirada te da 4 10 euro máximo nunca te da una ganancia cada vez que vas a reclamar al casino ellos pone excusas aunque que tengas pruebas del historial les da igual considero una estafa en España el frank

Dear yasmin2025doll,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear yasmin2025doll,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, good evening. Sorry for the delay. I'm still in touch with the daily casino.

I answer you with excuses blaming the player it is one problem after another in the discussion with the casino I also mentioned that when you go to make the withdrawal the casino cashier is not available and the chat is not either and the history does not say that you made the withdrawal attempt today I had a big argument with the casino because there is no return of any deposit the slot machines go very fast any game you play as soon as you win a bonus and it already kicks you out of the casino when you enter again or it is very slow or very fast you cannot stop the game it continues playing alone and consumes all your money I have made a video I sent it to frank and they still do not want to accept that the fault is with the casino even the game music changes the sound like a robot when the casino starts swallowing all the money you put in I have been complaining for months and it does not solve anything I asked them to close the account and they did not give me a bonus to try and the same thing happened the slot machine went crazy and ate all the bonus money and the money I had won in free spins and I recorded a test video with the casino bonus because it is no longer I want more deposits in frank because there is no fair profit I have also taken evidence from the chat where they claim that it is open 24/7 for withdrawal and to help with what you need but it only works when you have no money and deposit on the first profit the chat and the withdrawal cashier closes I need you to help me I have asked frank to return the money all this week which was a robbery literally all the deposits the same thing all the slots that try the same it takes you out of the casino and the page disappears horrible the jack pot Shonna crow when you hit the card that wants to open two thirteens does not open it forces you to open another card and it turns out that the result is the minimum of the Jack pot the cahs back never comes out of the same position you are always at level one there are many problems that this casino has

Hola buenas noches disculpa la demora sigo en contacto con el casino diario

te respondo con excusas echando la culpa al jugador es un problema detrás del otro en la discusión con el casino también mencioné que cuando vas hacer la retirada el cajero del casino no está disponible y el chat tampoco y tampoco en el historial pone que hiciste el intento de retirada hoy he tenido una grande discusión con el casino porque no hay retorno de nigun depósito las tragaperras va muy rápido cualquier juego que juegas nada más ganas un bonus y ya te expulsa del casino cuando vuelves entrar o está muy lenta o muy rápido no puedes detener el juego sigue jugando sola y te consume todo el dinero he sacado un video le mandé a frank y aún así ellos no quiere aceptar que el fallo es del casino hasta la música del juego cambia el sonido como robot cuando el casino empieza a tragar todo el dinero que pusiste llevo reclamando hace meses y no soluciona nada les pedí que cierra la cuenta y no hicieron me dieron un bonus para probar y pasó el mismo se volvió loca la tragaperras y se comió todo el dinero del bonus y el dinero que avía ganado en free spin y grabe un vídeo de prueba con el bonus del casino porque ya no quiero más deposita en frank porque no hay una ganacia justa también he cojido pruebas del chat donde ellos afirma que está abierto 24/7 para retirada y para ayudar en lo que necesita pero solo funciona cuando no tienes dinero y deposita en la primera ganacia se cierra chat y el cajero de retirada necesito que me ayuden he pedido a frank que me devuelva el dinero todo de esta semana que fue un robo literalmente todo los depósitos la misma cosa todas las tragaperras que prueba lo mismo te quita del casino y la página desaparece horrible los jack pot Shonna crow cuando das en la carta que quiere abrir dos treces no abre te obliga abrir otra carta y resulta que el resultado es el mínimo del Jack pote los cahs back nunca sale de la misma posición siempre estás a nivel uno son muchos problemas que tiene este casino

Dear yasmin2025doll,

I would hardly advise not to play in the casino anymore if you are experiencing such issues.

However, we currently can't process any kind of investigation as we have no evidence that anything unfair would be occurring there.

If you have any kind of proof, please forward it to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Dear yasmin2025doll,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I already sent you the tests by Gmail, thanks.

Ya te envíe las pruebas por Gmail gracias

Dear yasmin2025doll,

Can you please clarify which e-mail address did you send it from? I could not locate any e-mails from your e-mail address stated here.

Awaiting your response.

Regards,

Nick

Hello, good morning, the email was sent from address L On the 10th with all the information I mentioned in the messages above

Hola buenos días el correo fue enviado de la dirección Librocallecalle@gmail.com el dia 10 con toda la información que cite en los mesaje arriba

Mail

It's been sent, I know from the email that it has been sent

Correo librocallecalle@gmail.com

esta enviado me consta en el email que a sido enviado

Dear yasmin2025doll,

Can you please clarify which e-mail address did you send it from? - you still haven't clarify it.

Regards,

Nick

Dear yasmin2025doll,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru